Need help understanding your bill?
C

New Member

 • 

1 Message

Thursday, October 22nd, 2020 2:04 PM

Wrong email on someone else's account?

I have been receiving someone else's email statements and payment emails, for over 7 years.  I've reached out to several ATT reps, and what I think is the other users email (the account holder name and login ID (email address) appear in the emails).

No one can seem to assist, with what seems like a simple request.  Look for and remove my email address from another users account.

What can I do to get my email removed from their account?   (I am also a customer with ATT, so I also use my email address on my own account)

ACE - Expert

 • 

64.7K Messages

3 years ago

Seven years? Really? That’s crazy. Unfortunately, there is nothing you can do. It may seem like a simple request to you but only the actual account owner can change their email. 

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.