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1 Message

Tue, Aug 4, 2020 11:11 PM

Worst insurance

So I’ve been paying this company Asurionto cover cover my device since Dec 2019. Unfortunately I lost my device and had to make a claim. From an iPhone 11 Pro Max rose gold, I ended up with a space gray phone. Although for many people this may not be an issue, for me is a huge deal because all my other devices and accessories are rose gold and I have not been paying for coverage on a space gray iPhone.. very irresponsible and such a scam I consider this company to be.. AT&T should inform their customers of this before they sell their customers third party insurance that’s not going to cover the color because they don’t consider it matters when it comes to replacing your device.. 

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Employee

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14K Messages

2 months ago

It’s the only insurance for cell phones except for Apple care. Read the policy. Phones are refurbished. Colt is not guaranteed just a phone equal as far as model and memory. Verizon. T-Mobile. Sprint. All use assurion

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GLIMMERMAN76

New Member

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20.3K Messages

2 months ago

Or you the customer could have read the policy that clearly states they supply a phone regardless of color

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