New Member
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1 Message
Worst customer service
I called customer service to ask for information on whether I could pay the amount due to my device for it to be unlock. After they said yes, I go to the store, I explain the same thing in person. He tells me to make the payment to unlock my device and then, after I make the payment, they tell me that they cannot unblock it until the total balance of the account is paid. when they never specified that to me the two times I asked for information. Now I had to lose money because the phone is still lock. Completely irresponsable and not caring about the customers needs. I was a att customer for over 6 years, with all the services (wireless, directv, uverse). Then they wonder why customers are switching.
ATTHelp
Community Support
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231.4K Messages
4 years ago
Hello @joselivette,
We're sorry to hear about this negative experience that you've had with our customer service representatives. Allow us to provide you with some more information about the unlock process. Before your unlock request can be approved, you'll need to make sure that you don't have a past-due balance on your account. Once you've determined you meet that requirement, as well as all of the other Unlock eligibility requirements listed at the provided link, you can Submit an unlock request with our device unlock portal. After you submit your unlock request, it can take us up to 48 hours to confirm your eligibility and respond to your request. Hope this helps!
Sean, AT&T Community Specialist
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