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Lucky22's profile

Tutor

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5 Messages

Thu, Jul 13, 2017 5:19 AM

Wireless switched to Unified Again

I have 4 wireless mobile devices with AT&T and a happy customer for approximately 15 years. Today, I called to verify one of the wireless devices reports suspended/ stolen. As I asked questions about the account, the rep informed me the account is a Unified Account Again. Why??? I do not have any other services with AT&T. Please assist or advise how to switch my account back to a mobility account. Thank you in advance!!!
ATTHelp

Community Support

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203.9K Messages

5 years ago

Hello @Lucky22,

I completely understand how important it is to receive the correct information regarding your account. I would be more than happy to straighten this out and ensure your account is not unified.

I can definitely fix this for you, but I will need to check out your account first. I will be reaching out to you via private message to get some more information on this. The message will show up in your Forum's Inbox.

I'm looking forward to working with you on resolving this!

Donna, AT&T Community Specialist

 

Tutor

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5 Messages

5 years ago

I have not received a response from the Administrator.

ACE - Sage

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102K Messages

5 years ago

@Lucky22   Replies come to your inbox, envelope at top right.  

You can send by clicking here @ATTMobilityCare.  

 

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