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New Member

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1 Message

Tue, Dec 1, 2020 2:06 AM

Why would anyone do business with this HORRIBLE company?

I have never been given the run around so much as I have with ATT. I will make it a point to tell everyone I know, everyone I don't know, and all those in between to NEVER do business with this horrible company. 13 phone calls to customer service and still no solution.  Hung up on, disconnected, placed on hold for 1hour 47 min, reconnected, sent to wrong department....... and everyone is sorry, but no resolution. Approved, phones shipped, phones recalled from shipper, no call or explanation. SAD SO VERY SAD....... I will not go away....... 

Responses

MicCheck

ACE - Expert

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9.4K Messages

2 months ago

What issue are you looking for a solution to?

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Community Support

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144.7K Messages

2 months ago

Hi @cbrooks1220
 
Thank you for reaching out to us. We're very sorry to hear about the experiences you've had. If you could explain what's going on, we'll be delighted to review the situation for you. 
 
Darais, AT&T Community Specialist
 
 
 

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New Member

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3 Messages

2 months ago

I 100% agree! I have att uverse and it is total trash!!! I have called at least once a month since I received it and each time, the hold time got longer! Complete trash customer service!!!

New Member

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3 Messages

2 months ago

I've literally spent 100 hours with ATT support, just to spend 3 hours with genuine, back office. It was worth it my case. 

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