Why won't you unlock my devices and let me leave?
For well over a month now, ATT refuses to complete my repeated request to unlock my devices and allow me to leave their service. I have invested at least 12 -15 hours of my time invoved on various chat sessions (I have all of the transcripts) as well as phone conversation (I have detailed notes).
My devices have been paid of since before my unlock requests. The devices have never been reported lost or stolen as they are all in my posession. No one in ATT will take ownership or responsibility of the resolution however when I contacted them they all say (almost to the letter of the script) "I understand your frustration. I would be too if I were you. I will help get this resolved". Unfortunately their words never translate into tangible actions. I had one customer service rep actuall tell me, "I've seen this before. Don't worry, this situation resolves itself in 30 days...". When I couldn't nbelieve what I had just heard I asked her to reppeat it. when she said the exact same thing, I politley asked for the case number and her internal IDD at which point, she hung up.
ATT, at best this is an egregious lapse of customer service and bad business practice. At worst it's fraud. You continue to bill me for a service I no longer want but can't get out of because you, for resons known only to you, won't unlock my devices