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jstadler09's profile



1 Message

Fri, Jul 4, 2014 6:42 AM

why was my order cancelled due to being unable to verify my information?

went through with placing an order for a refurbished iphone 5. wanted to start a new plan. put in all required information and everything went through just fine! 5 mins later i get an email saying my information couldnt be verified and that my order was canceled?


HELP ME! why is this doing this online... i just want a phone plan and a phone and this is making things very difficult.



60 Messages


what information needs to be verified?   Didn't they tell you?  


Former Employee


636 Messages


Sometimes people's credit has indicator's of supicious activity, and I believe credit companies suggest additional information be verified when conducting business, to avoid identity fraud.


If you were to create an order over the phone, they would probably ask a series of questions pertaining debt, address etc.

Or, you may just go to a store to show ID, and that might be enough.

It's usually a sign you should check your credit for why such a thing might exist.


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