Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
Help for account, billing & more
cat1KoRn1's profile

Contributor

 • 

1 Message

Thu, Sep 8, 2016 1:17 AM

Why do you keep adding 1GB to my account

I do not like how you keep adding 1GB to my account and then suggest to use WiFi!
I don't have WiFi! Also I have been a loyal AT&T customer for 16 years and haven't had any problems until you keep adding 1GB to my bill this is not what I want done.

Accepted Solution

Official Solution

Gary L

ACE - Expert

 • 

16.1K Messages

6年前

You mean they are billing you for 1GB, right?

 

They're doing that because you are using more data than you have in your plan.

 

 

FYI, the new plans that came out a few weeks ago, do not add data overages automatically to your account. You might want to switch to one of them...

 

When solved / helped, please mark your question as solved by clicking "Accept solution". This helps other people to find an answer more quickly.

kyle.b

Scholar

 • 

99 Messages

6年前

If you don't like the adding of data once plan data has been used there are two options

 

1. Upgrade your plan to the new Mobile Share Advantage plans (Once plan data is used, speeds drop to 2G speeds until new billing cycle; no overages)

 

2. Once data is used up, turn off cellular data and stop using data until the bill cycle starts over

David606

Employee

 • 

3.5K Messages

6年前

Switch to one of the new plans, no overages. You will have really, really slow 2G speeds once you use the initial allocation of data though.

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.