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Tutor

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2 Messages

Sat, Mar 23, 2019 9:41 PM

Why did AT&T change my plan without telling me?

Been a long time AT&T customer and received an email today regarding my "account changes".  Went into my account to find out that my plan has been changed without my approval, and my new monthly bill amount is $60 more than it has been.  Additionally, since it's being done mid month, my upcoming bill will be essentially double of what I typically pay.  So, I call ATT customer service, and the woman tells me my plan's been discontinued and they moved me to a new plan but I get more data with it.  Wow?!  Oh...and the amount they notified me is incorrect.  She says ATT is aware that it's been distributing erroneous billing notices but hasn't fixed it.  I told her I wasn't interested in an increase in my monthly wireless bill.  Her solution was to tell my daughter to use less data so we could downgrade our plan, and then essentially pay what we've been paying all along...maybe $10 less per month.  So, as a thank you for being a long term ATT customer, I have the choice to limit my daughter's phone usage to keep paying what I've been paying, or upgrade to a higher data plan even though I've never gone over and don't need any extra data.  She then tried to educate me on how wifi works and that doesn't cost me anything.  Wow..a GREAT example of HORRIBLE CUSTOMER SERVICE.

Responses

MicCheck

ACE - Expert

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8.7K Messages

6 months ago


@acass1234 wrote:
It’s not. Went through a years worth of bills.

Have been able to retain the plan you were switched back to on July 2?

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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3 Messages

6 months ago

So far yes

Contributor

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1 Message

4 months ago

Just had the same thing happen to me. So, so, so, so angry. I just spent 50 minutes of my life, which I will never get back, talking to someone who clearly didn't want to tell me what was really going on. They eventually told me the email was "hard numbers" before "discounts". Are you kidding me, AT&T? Do you think I'm that dumb? I have a 2G plan, don't need more, and I certainly don't need to pay $30 extra per month for something I never asked for. After putting me on hold and "speaking with his manager" the rep "did his best to help with my problem" and confirmed my plan would remain unchanged. There is no reason for increasing fees on accounts that don't need a lot of data. This is obviously a shady sales technique trying to get people to spend more money on their service. The greed makes me sick.

GLIMMERMAN76

ACE - Expert

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19K Messages

4 months ago


@saadd1 wrote:

Just had the same thing happen to me. So, so, so, so angry. I just spent 50 minutes of my life, which I will never get back, talking to someone who clearly didn't want to tell me what was really going on. They eventually told me the email was "hard numbers" before "discounts". Are you kidding me, AT&T? Do you think I'm that dumb? I have a 2G plan, don't need more, and I certainly don't need to pay $30 extra per month for something I never asked for. After putting me on hold and "speaking with his manager" the rep "did his best to help with my problem" and confirmed my plan would remain unchanged. There is no reason for increasing fees on accounts that don't need a lot of data. This is obviously a shady sales technique trying to get people to spend more money on their service. The greed makes me sick.


@saadd1 

 

no ATT should have just raised the prices and not given anyone data...  Last I checked any company can raise rates.

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lizdance40

ACE - Sage

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70.3K Messages

4 months ago


@saadd1 wrote:

Just had the same thing happen to me. So, so, so, so angry. I just spent 50 minutes of my life, which I will never get back, talking to someone who clearly didn't want to tell me what was really going on.   Simple, At&t increased prices on old plans.  Either the Sara comes in handy, or they want you to move to the new plans which are less expensive if you use paperless and auto pay.  Yes, they want everyone on paperless and auto pay.  

 

They eventually told me the email was "hard numbers" before "discounts".   If you are looking at a colorful customer service summary, it’s not your bill.  See mine compared to my actual bill below. 

Are you kidding me, AT&T? Do you think I'm that dumb? I have a 2G plan, don't need more, and I certainly don't need to pay $30 extra per month. No way it’s more than $5.  Not $30.  

 

for something I never asked for. After putting me on hold and "speaking with his manager" the rep "did his best to help with my problem" and confirmed my plan would remain unchanged. There is no reason for increasing fees on accounts that don't need a lot of data. This is obviously a shady sales technique trying to get people to spend more money on their service. The greed makes me sick.    It’s about forcing customers onto new plans with auto pay and paperless, which save At&t money, or charging you more. 


B06103F8-034D-41D6-887B-C546E1E0CCA8.jpeg910F5BA3-8301-4A32-A295-DCD042F7B661.jpeg

🐾 (The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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2 Messages

4 months ago

I got an email that my plan was going up $10 a month this morning, with an additional 15 GB of data.  I have a really old AT&T plan, one that employees tell me is priced way lower than what they can get (20 GB for $100 a month, plus a business discount that brings it down to $78.00 a month).  The estimated bill online was alarming because it was way more than a $10 increase, but I called and they assured me the increase was only $10 (minus my discounts).  She said those estimates aren't actual bills and once my new bill populates, it will only be the $10 increase.  So now it will be $85.80 a month, plus line access fees for 4 lines of $60 total a month, installment on 3 lines and taxes and fee.  So all in, my increase is around $12 a month total (insurance plan went from $35 monthly to $40) and I now have 35 GB of data, which is way better than any current plan they offer.  By a lot.  Unlike unlimited plans, my data is not slowed down at 22 GB a month.  Considering I had to put my kids on data crunch 10-12 days before the end of the billing cycle, I call it a massive win.

lizdance40

ACE - Sage

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70.3K Messages

4 months ago

@bratstimes3  Look at pictures in post 81.  
BTW, please review the new insurance.  Declining deductible is gone.  And cost is up.  Asurion has made it even less appetizing.
I suggest customers “self insure” or use Apple care plus loss and theft, or see if they have other coverage options. 

🐾 (The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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2 Messages

4 months ago

I saw the pictures in that post.  However, it appears the difference in actual charges is due to a business discount being applied on the actual bill.  Nonetheless, if what the rep told me was true, I have not problem paying $7.80 more a month for almost twice the data.

lizdance40

ACE - Sage

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70.3K Messages

4 months ago

@bratstimes3   Had they doubled my data for $10, I would have stayed.  Instead they Put me on a pricey unlimited plan, which I wasn’t happy with, and ultimately lost 6 lines.  

🐾 (The following is included after all posts to save typing) I don’t work for AT&T. My replies are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
GLIMMERMAN76

ACE - Expert

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19K Messages

4 months ago


@bratstimes3 wrote:

I got an email that my plan was going up $10 a month this morning, with an additional 15 GB of data.  I have a really old AT&T plan, one that employees tell me is priced way lower than what they can get (20 GB for $100 a month, plus a business discount that brings it down to $78.00 a month).  The estimated bill online was alarming because it was way more than a $10 increase, but I called and they assured me the increase was only $10 (minus my discounts).  She said those estimates aren't actual bills and once my new bill populates, it will only be the $10 increase.  So now it will be $85.80 a month, plus line access fees for 4 lines of $60 total a month, installment on 3 lines and taxes and fee.  So all in, my increase is around $12 a month total (insurance plan went from $35 monthly to $40) and I now have 35 GB of data, which is way better than any current plan they offer.  By a lot.  Unlike unlimited plans, my data is not slowed down at 22 GB a month.  Considering I had to put my kids on data crunch 10-12 days before the end of the billing cycle, I call it a massive win.


@bratstimes3 

 

Unlimited data is only slowed down at 22GB if a tower is congested...  Also that is 22GB per LINE..  I used 120GB on my line alone last billing period.

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Contributor

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1 Message

4 months ago

Good Morning, I too just received the "Your rate is only going up $5 for an additional 3GB of data" - but of course, much like everyone else I go on-line and see that my rate is going up $50 for that additional 3GB of data (or 9GB total).  Based on what I've been reading, either AT&T has no idea what the heck is going on or they are stealthily switching me to a new account that is only $5 more than the "new" account, not the "old" account of which I am on now.  If this holds, they have a very good chance of losing customers, including myself.  I'll shop it until I find a better deal. 

MicCheck

ACE - Expert

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8.7K Messages

4 months ago


@swaushorn wrote:

Good Morning, I too just received the "Your rate is only going up $5 for an additional 3GB of data" - but of course, much like everyone else I go on-line and see that my rate is going up $50 for that additional 3GB of data (or 9GB total).  Based on what I've been reading, either AT&T has no idea what the heck is going on or they are stealthily switching me to a new account that is only $5 more than the "new" account, not the "old" account of which I am on now.  If this holds, they have a very good chance of losing customers, including myself.  I'll shop it until I find a better deal. 


What you've "been reading" must not have included this thread. The rate you're seeing online is a customer service summary, which is not reflective of all discounts, etc. 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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2 Messages

4 months ago

Is this a normal thing nowadays? Do all phone companies do this? We have been with ATT 10 years and we are about to switch to the next best thing since we have lost our trust in ATT

MicCheck

ACE - Expert

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8.7K Messages

4 months ago


@Gotf8th4life wrote:

Is this a normal thing nowadays? Do all phone companies do this? We have been with ATT 10 years and we are about to switch to the next best thing since we have lost our trust in ATT


Not just phone companies. All companies raise their prices. Most don't give you anything in return, though. 

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
QuarryRye

ACE - Master

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3.2K Messages

4 months ago

The price of gas goes up every month. Is this a normal thing nowadays? Do all gas companies do this? I'm about to switch to the gas station across the street since I have lost my trust in Chevron.

**Disclaimer: I don't work for AT&T, have never worked for AT&T, and have never been compensated by them in any way, shape, or form**
Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.