Skip to main content
AT&T Community Forums

Contributor

 • 

2 Messages

Tue, Mar 19, 2019 3:04 PM

why can't I use my linked bank to pay off installment plans

I want to pay off 2 phone purchase installment plans early. following the online protocol provided by profile manage payments, etc, I  attempted to pay for them using my long-establish direct payment from bank that I use for monthly payments. For some reason, the only menu option for payoff of installment plans calls for registering a credit card. Why can I pay hundreds for monthly service via bank but not hundreds to pay off installment plans?

Responses

Accepted Solution

Official Solution

lizdance40

ACE - Sage

 • 

79.4K Messages

2 years ago

You can pay using a debit or credit card.  You cannot pay off a phone with EFT from checking.  

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Accepted Solution

Official Solution

lizdance40

ACE - Sage

 • 

79.4K Messages

2 years ago

It is what it is.  And it’s the same way with other carriers.   

It use to possible to pay in person at a company store, I don’t know if that’s an option anymore. 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
Brand User
ATTHelp

Community Support

 • 

140.3K Messages

2 years ago

Hello @professorbob!

 

It would be our pleasure to look into what payment options that are available!

 

When deciding to pay off the remaining balance of your device installment plan either by AT&T store or customer service, it would require a debit/credit card to continue the payment process. You can check out our Pay off Installment Agreement Article for more details and information.

 

We hope this helps, and have a good afternoon!

 

Dwight, AT&T Community Specialist

 

 

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

Contributor

 • 

2 Messages

2 years ago

I'm aware of the website denial of any but credit card forms of payment. My
question is specifically why not for banking. Att takes hundreds/yr for a
host of services. Trying to complete a phone installment sale option
appears little different save the tangible nature of the unit. I really
just want to pay off the phone using a single account: ATT
Thank you

Get started...

Ask a new question