Why can’t AT&T offer anymore COVID-19 help? Spectrum was much more helpful.

Hold up....are you saying my utilities will forgive my bills???

Your utility company will help you with arraignments for you to pay what you can until your bill goes down or your back in the position to pay normally 

Listen here if I would of expected Covid to happen then maybe but nothing that happened was my fault now let’s get one thing clear my light bill my water bill and (Edited per community guidelines) my mortgage to be cleared has made payment arrangements enough for me to satisfy what I can until I am able to continue on a regular normal payment now for months I asked AT&T to set up some type of little arraignments for me so that I can try and do what I can until the bill goes down now the bill is high and getting higher now they can’t help now T-Mobile Sprint those carriers are helping now absolutely tell me I can go to those carriers... oh best believe me I will!!!! Anything else

Wow.

I wasn’t asking for 6 or 10 months. Where did you get that from? I only needed some immediate relief and was comparing what other companies were doing. And yes, I’ll have the money.
But why would you even consider giving us your rather callous advice at a time like this, without knowing any of our circumstances? Are you sure you don’t work for AT&T? You sound pretty heartless to me. 

You should stick to giving tech advice. 

Look I’m not asking not to pay I’m asking to break up my payments until I can get my bill down to a reasonable payment now I’ve asked this since March their answer was no no we’ll extend. Now if I would of talked to an English person what I was requesting may have been a little easier. Don’t get me wrong I’m far from racist but having to repeat yourself over and over and not getting the results needed or helped and end up now like this can be very very frustrating 

Can't you go ahead and pay on the account even if you have an extension?   I mean if you send money, they're not going to reject it are they?

Don’t really need people telling us what we should have done regarding savings, etc. You don’t know our circumstances and we didn’t ask for financial advice from any of you. 

And boohoo for AT&T, they only made 4.6 billion dollars in profit the first quarter. Up 12.5% from last year. And they’re on target to do okay the second quarter. 
I wasn’t asking to not pay my bill; I was asking for an extension and/or payment arrangement. They said no. All or nothing. Not sure if the other carriers are the same. 
However, when I contacted Spectrum about my internet and cable back in April they said not to worry, and that they’d reach out at the end of June. I fully expected to have to pay them the full balance. Instead, they let me know that they had credited my account  for 3 months. Yes, they wiped out $600 from my bill. And the remaining $240 they’ve spread out over the next 12 months. 
Spectrum has the same expenses that a company like AT&T has, yet they showed what a company can do when times are difficult. And they’re not even as big as AT&T. That is my point. So don’t reply with some lame excuses on behalf of AT&T, and don’t offer any opinions or financial advice that you haven’t been asked for. At any other time it would be rude.  But nowadays it’s frankly disgusting.