Why can't AT&T change the shipping address on my order, when the phone has actually not even shipped
I placed an order for a brand new Samsung Galaxy S6 Active cellphone along with a Samsung Gear S2 smart watch. I accidentally gave my address instead of my cousins address where it was supposed to be shipped. Now, AT&T wouldn't allow me to change my shipping address. Why are the company policies so stringent that it can't even allow a change in shipping address, that too when the order has even shipped? Instead they are asking me to not open the door when the delivery guy arrives and later work with the shipping company to ship it from their storage house to the new address. How unprofessional is it for a cellular giant like AT&T to ask a customer to do that?
The solution is completely illogical and workflow is so poorly managed.