Who is Upset with the Military Support?
I phrased it as a question so others could share. I am active duty and deployed and have had an absolute AWFUL time with the AT&T support team. My account was locked several times, despite the fact that I was inputting all of my information correctly, I couldn't submit an unlock request over my phone because the site said there was an error three separate times, when I finally got a hold of someone who could submit the request I had already sent my orders to the Military support email and received confirmation. I was also told several times that I needed to pay off my phone which I don't with the Service Member Civil Relief Act, which they should already be aware of but I had to inform them more than once. I double check the Military support email and sent the orders again yesterday and got an email today saying they need my orders. I sent it for the THIRD time and chatted with a floor supervisor because I can no longer call from this location because of crappy service. They did not help me with what I needed 4 days ago and instead put in another ticket that has a 24 hour wait time. I am an NCO that is not accessible, other Service Members will understand the implications here. If you are Military, here is your warning: CHOOSE A DIFFERENT PROVIDER!