Who do I contact to escalate a sales agent fraudulently taking a phone under an active next plan
Agent STOLE my phone... instead of using the phone for upgrade with trade in offer as requested (and as was available per art's own website) she placed a new next plan on a different line and used the phone from the other next plan for buy back credit. The buy back credit was only $265 and the remaining balance on the phone was $376. A manager at the store promised me the remaining credit in 72 but of course that never happened and when I connect att they ay the phone was never eligible for trade in upgrade even tho the website still shows the line is eligible with trade-in. I also have a printed copy of this from the site as well as other proofs that the store employees as well as every employee I spoke with after the fact does not give a slit about making this right. They just want sales commission and atts greedy as should be ashamed.... but they won't be because giving a rats app about what is right is far outside Randell Stevenson's wheelhouse.
Please someone provide me with a usable escalation contact to get this resolved [Edited to comply with Guidelines].