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Fri, Oct 23, 2020 11:22 PM

Where you told you were getting a free phone & it would be bundled with your cable?

It was 10.12.20 and a sale's rep told me my phone would be free if I switched my wireless service to AT&T. He said it would only be about $10 more for unlimited talk, text and data. He also was going to bundle my cable with the cellphone bill. Today, a Customer Service Summary stated my upcoming bill would be $233.37 (to pay for my free phone) and the ongoing bill would be $100 more than I was paying with my non-contract service; which I am returning to tomorrow. They told me I could have the same phone for free. Is anyone else hoping for customer service to be handled by American citizens?


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Community Support


140.3K Messages

a month ago

Hello @fckoff,


We can definitely provide you with some more information on this.


The customer service summary that you're referring to does not include any discounts/promotions that you will be receiving.


We do apologize for the confusion.


We recommend that you refer to your bill once it's been generated, to check for any discounts/promotions that you were offered.


If, at that time, you still aren't receiving your discounts/promotions, please feel free to reach back out to us here and we will investigate this further.


Let us know if you have any additional questions or concerns.


Sean, AT&T Community Specialist

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