Where I can find my BAN ? Business.

On the bill.

Hi Nathan- I've heard back from the escalations team. They sent you a return kit in the mail. It can take up to 7 business days to receive that. I will follow up with you then. If you receive it sooner please let me know. Thank you, Laura G.

Hi Nathan,

I'm guessing you didn't receive my follow up message 4 days ago. I'm sorry for that. You will need to allow the full 7 days to receive the kit we sent you. Here is the message I sent you on Monday.

My reply: Hi Nathan- I've heard back from the escalations team. They sent you a return kit in the mail. It can take up to 7 business days to receive that. I will follow up with you then. If you receive it sooner please let me know. Thank you, Laura G.

If you don't want to wait for the kit to come into the mail you will need to go online to request the return labels. The site is: http://sm.att.com/37706812

Let me know what you decided to do.

Thank you,

Laura G.

Business Social Media Manager

Hi Nathan-

I wanted to follow up since I did not hear back from you. Did you get your return kit in the mail? Please let me know if you need anything else?

Thank you,

Laura G.

Business Social Media Manager