
New Member
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7 Messages
Where have they hidden live rep chat
I am in a country where I cannot connect to my ATT service and I need to get help from a live rep, HOW?
I keep getting run in circles with automated chats that want me to sign into an account that I can't sign into. HELP! This is really rotten ATT support.
Constructive
Former Employee
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32.9K Messages
2 years ago
accounts are locked from access outside of the US your only route is to call the prepaid international support number as prepaid does not have chat availability
Pre paid Support for travel abroad
+1.408.962.1025
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Mama_Muzungu
New Member
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7 Messages
2 years ago
Mine is not a prepaid account. I was able to find a chat about a month ago. I cannot get service on my ATT phone here in DRC to call the ATT number even at great expense.
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Constructive
Former Employee
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32.9K Messages
2 years ago
well you posted in the prepaid forum so it is assumed you were prepaid
Post Paid Support for travel abroad
+1.314.925.6925
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sandblaster
ACE - Expert
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64.6K Messages
2 years ago
You posted in the prepaid forum, though. Moving thread to correct forum.
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Mama_Muzungu
New Member
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7 Messages
2 years ago
I have my own phone. I have no contract with ATT that I must use their service for x months. Does that mean that I do or do not have a prepaid account.
Also, how do I get to where ever my post has gone?
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Constructive
Former Employee
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32.9K Messages
2 years ago
if it says its required to use on at&t for 6 months then it will never be unlocked, sounds like you bought it from a 3rd party or used, at&t wont unlock it until the requirements are met regardless
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Mama_Muzungu
New Member
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7 Messages
2 years ago
No, it does not say that I have to use ATT for a fixed length of time. My phone is not locked.
Does that mean that mine is a prepaid account or not prepaid account.
Where is my post now? It was moved to some other forum.
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Constructive
Former Employee
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32.9K Messages
2 years ago
your posting in your original post now
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Constructive
Former Employee
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32.9K Messages
2 years ago
@formerlyknownas can you make sense of what the op is asking? he is saying he has no at&t service and his phone is not locked my heads spinning in circles here
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Mama_Muzungu
New Member
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7 Messages
2 years ago
I am in the Democratic Republic of Congo now. I will put my ATT sim card in my original phone and see if I can get service. I put it in a different phone and it said 'no service'. Maybe then I can reach international service. I will let you know.
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