Where can I file a complaint through email
After having switched last week from Verizon to ATT&T with two brand new Note 7's, I was surprised about the recall days later.
I believe Samsung has made the right decision and ATT&T is dependant on delivery of the new phones.
I went online to see what options were given and chatted with one of the ATT&T reps. Very friendly conversation. I was offered a VIP appointment to swap our Note 7's. I was VERY specific and asked several times if there would be two new Note 7's ready to go. I was assured several times they would be.
Took the day off for it, drove to the store for the appointment. Only to find out there were no Note 7's and they had no real idea when they would arrive in the store.
I would not have taken time off nor drove all the way to the store if chat support had not assured me that we would get two new Note 7's today.
Anyone have an idea where I can find an email address to file a complaint ?