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Tutor

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2 Messages

Wed, Jan 13, 2016 7:04 PM

When will I receive credits for Apple BOGO promo?

So I was told I would get a buy one get one on my phone. Get iPhone 6s Plus 64gb and was told I could get a 25 dollar credit per month to pay for another phone as long as I paid a $20 extra line fee. Get my first bill and the extra line is more than 30 dollars 25 dollar setup fees (which I can understand) and still charging me for the other iPhone 6s 16 gb that was supposed to be free. I go to a branch to return them both and say I have to pay a restocking fee. I would love if this could be fixed.

Responses

GLIMMERMAN76

ACE - Expert

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20.7K Messages

3 years ago


@Gary L wrote:

@Questionsnow wrote:

What are the credits listed as? 


For example for my promo (free iPhone 7 upgrade) my bill (printed or PDF) says:

  • "Wireless - Next iPhone Promotion    27.09CR"
    and has the phone number of the line under it.

I would think other promos would say something similar.

 

 


@Gary L

 

yeah you would think that they would do a credit like yours but they dont....  Here are my 2 bogo offers

 

Capture.PNG

 

 

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Gary L

ACE - Expert

 • 

15.8K Messages

3 years ago


@GLIMMERMAN76 wrote:

@Gary L wrote:

@Questionsnow wrote:

What are the credits listed as? 


For example for my promo (free iPhone 7 upgrade) my bill (printed or PDF) says:

  • "Wireless - Next iPhone Promotion    27.09CR"
    and has the phone number of the line under it.

I would think other promos would say something similar.


@Gary L

yeah you would think that they would do a credit like yours but they dont....  Here are my 2 bogo offers

Capture.PNG

I could be mistaken, but that does not look like it's from your BILL (or a PDF of your bill) it looks like a summary on the web. Mine is generally not as detailed as the bill, I was intentionally specific as to where I got the info 😉

 

What does it say if you look at a copy of your bill? (PDFs are available on-line, possibly at the bottom on the same page if on a desktop).

 

 

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Contributor

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2 Messages

3 years ago

We aren't getting the credit they're reviewing and will answer me on November 2nd. We've paid on time or early every month for over a year so hopefully they'll do what's right.

Contributor

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1 Message

3 years ago

I’ve been paying for mine for six months and still have not received no credit for the bow go deal when I was told it will be done after my third payment

Teacher

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14 Messages

3 years ago

Call the district manager. Thats what I did after being jerked around. Stay after them. Dont give up. Took me almost 7 months but got my credit!

Contributor

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1 Message

3 years ago

Was it ever resolved?

Teacher

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4 Messages

3 years ago

AFTER YOU GET YOUR CREDIT WATCH OUT....   Contract states if you pay off or upgrade you may not you will lose your credit.  Sales people tell you whatever they have to to get you to get new phone!  I paid the phone off to make plan changes suggested by the Salesperson, now second phone is not free.  It is buy one get one, I paid ion full,  but I paid early therefore not free?

 

  I have had an account with AT&T for over 10 years, and have switched my sat. TV etc... Always loyal always paid on time! I have a family share plan that had 7 lines.  My daughter got married and we added her husband to our account making it 9 lines.  When doing so we were also having to buy him a new phone.  We were offered the buy one get one IPHONE deal.  It was explained that this would be in the form of a bill credit, on the second phone and that it would not be paid off until the other phone is paid off, and that if we defaulted on the other phone we would be charged for the second phone.  This was fine.  Until my son in law who is in the military went into the At&T store in San Diego to find out about upgrading his phone.  He was told if he moved his and my daughters lines to their own plan with the military discount it would be cheaper, at which time they contacted me and I spoke with the representative who assured me this would have no effect on my lines or my bill except removing the portion for those two lines.  The only stipulation was that his phone that was on the payment plan had to be paid off, easy enough.  Of course we were willing to do this if it was going to save them money and had no other consequences, so we paid off the phone and transferred the lines.  I was told it make take a cycle to catch up, OK... Next cycle I am still being billed for the 2nd phone though not receiving bill credit.  I called I was told not to pay that amount and it was being fixed and would be reflected on new bill.  Next bill, late notice for not paying that amount, still being billed and no credit. When I called I spent over an hour trying to explain the situation and not able to understand person I was speaking to and they were unable to explain why.  At which time I went to At&T store, they said they only handle new orders not billing information.  Back home back on the phone 2 people 3 1/2 hours later this is the explanation:

 

Buy one get one was applied to the two phones both are billed and one receives a credit back each month until other phone is paid off, though if you default you do not receive credit anymore. When you switched lines and paid off the one phone you paid off the phone that was free and was receiving the credit, so you paid off the free phone not the one that was being paid for.  The phone paid off was my son in laws, which was the original phone I bought, the buy one get one was suggested and I took advantage of it for another family member. It was my son in laws phone I paid off? Yes but, when it was set up his phone # was set up as the free one.  So your saying if they had applied the payment to the other phone number it would have paid it off and then the phone would have been free? Yes. Well then why was it not done this way, or told to us? Will you reverse it? No, there is nothing we can do now.  So basically we just paid $385 that was not applied to the phone I owed $385 to it was applied to the free phone and I still owe $385 on the phone? Yes and there is nothing we can do I apologize.  Can it be refunded, bill credit etc? No

 

This conversation went on as I was so upset to be loyal customer, and because of someones hurry to sell a new phone the customer service portion of this company, went out the window... This is the thanks you get for being loyal...

 

So long At&T, now that you have wasted 4 hours of my day, I can tell you what I will be doing this week, shopping for a new cellular provider.  

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