what a bunch of liars!
After 16 years I switched to AT&T - Jake at Walmart, a contractor for AT&T, got me to switchover....Trade your phones in for new ones- just bring your bill to AT&T with the old phones and they will cover the balance on your verizon phones- NOPE! So I spend HOURS on the phone just for them to tell me- first, no one cares that this "contractor lied to me" NO ONE! Then I learn I can't port back over to my old phones and cancel because, I will lose my phone number of over 20 years- so I have to keep the phones now! So trade in my old ones you say to get credit- I did that! I even have the tracking BUT BRANDY, the AT&T rep never said anything about the EID number when she sent the return labels. So I don't get credit for the 3 phones and tablet I sent in for trade. When its all done...It has cost me almost $3500 in phones, contracts, activation fees not to mention paying the phones to verizon. I have spent HOURS and HOURS of time on the phone with AT&T trying to get someone to look into this and help me- NOPE!!! I hate you AT&T - you have treated me terrible and I have every intention of spreading this story all over every social media outlet there is and I sent a letter to the FCC, local news and and my FB groups - one of which has 1million followers. Shame on them- no accountability - JUST GREED!!