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New Member

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4 Messages

Friday, June 5th, 2020 5:58 PM

Closed

We were suspended, but were told we had till 6/30 because of Covid 19

We were suspended, but we were told we had till 6/30 because of Covid 19. This is our only phone and we have children at home. Can we get help

Accepted Solution

Official Solution

ACE - Expert

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64.7K Messages

4 years ago

That’s not right but unfortunately, you won’t get help you need here. This forum is not customer support. No one here has access to your account. If you can’t call, try chat.

Former Employee

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32.9K Messages

did you fill out the waiver form? its a requirement not to be suspended, unfortunately they may require full payment to zero now tha its been suspended already,

If you receive a suspension notice or know that your bill is past due, please let us know as soon as possible and then set up a payment arrangement. Please have your user ID and password ready.

We’re also waiving late payment fees and overage charges for customers who notify us that they are impacted by COVID-19. We have extended this offer from the original end date of May 13 through June 30. In addition, we’ve extended the click here

-------------------INCLUDED IN EACH POST FOR CLARIFICATION______
While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.

New Member

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4 Messages

Thank you, they fixed for us

Tutor

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15 Messages

4 years ago

The same thing happened to me. They can turn it back on. Try chat and collections.

New Member

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4 Messages

Yes they fixed for me. Thank uou
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