We hit a snag

Hi @KyleMiller20,

Thank you for reaching out. We definitely want to take a look into your order inquiry.

To better assist, we want to know:

• when did you place the orders
• did you confirm agreement with terms and conditions
• which of your orders hit a snag and what error code is coming up
• did you check your order status online or by calling 877-782-8870

Please reach back so we can assist further.

Doyin, AT&T Community Specialist.

I placed the order on the 24th. Yes I confirmed and signed everything. Its saying they have hit a snag with my order. There isn't an error code. I haven't recieved an email telling me any info. 

Hello, @KyleMiller20,

Thank you for that information. Is this an order for a new account? If so, you should have received an email asking you to go into an AT&T Store to verify the order.

For assistance on your order, please call our eCommerce department at 866.267.4510. They're available from 8am to 12am Monday to Friday and from 8am to 8pm Saturday and Sunday.

Have a great weekend.

James, AT&T Community Specialist

I have not recieved an email telling me to go into a store, and I should not have too. You don't take $200+ dollars from someone tell them everything is fine and then decide you want them to drive to a store. Especially right now. 

Hello @KyleMiller20,

Please let us know if our eCommerce department was able to resolve your concern. 

Jonye, AT&T Community Specialist.