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New Member

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3 Messages

Thu, Nov 26, 2020 5:00 AM

We hit a snag

I ordered some phones they ran my credit and I paid 200 some dollars. Now my order says it hit a snag. What exactly does that mean. Why is my order not proccessing. I'm not giving them more money if that's what they want. 

Responses

Brand User
ATTHelp

Community Support

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144.5K Messages

2 months ago

Hi @KyleMiller20,

 

Thank you for reaching out. We definitely want to take a look into your order inquiry.

 

To better assist, we want to know:

  • when did you place the orders
  • did you confirm agreement with terms and conditions
  • which of your orders hit a snag and what error code is coming up
  • did you check your order status online or by calling 877-782-8870

Please reach back so we can assist further.

 

Doyin, AT&T Community Specialist.

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*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

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3 Messages

2 months ago

I placed the order on the 24th. Yes I confirmed and signed everything. Its saying they have hit a snag with my order. There isn't an error code. I haven't recieved an email telling me any info. 

Brand User
ATTHelp

Community Support

 • 

144.5K Messages

2 months ago

Hello, @KyleMiller20,

 

Thank you for that information. Is this an order for a new account? If so, you should have received an email asking you to go into an AT&T Store to verify the order.

 

For assistance on your order, please call our eCommerce department at 866.267.4510. They're available from 8am to 12am Monday to Friday and from 8am to 8pm Saturday and Sunday.

 

Have a great weekend.

 

James, AT&T Community Specialist

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

New Member

 • 

3 Messages

2 months ago

I have not recieved an email telling me to go into a store, and I should not have too. You don't take $200+ dollars from someone tell them everything is fine and then decide you want them to drive to a store. Especially right now. 

Brand User
ATTHelp

Community Support

 • 

144.5K Messages

2 months ago

Hello @KyleMiller20,

 

Please let us know if our eCommerce department was able to resolve your concern. 

 

Jonye, AT&T Community Specialist.

Still need help? Ask a question! Our 1.4 million members typically respond within 1 hour.

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

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