We Hit A Snag Error - Info from the AT&T Community
If you were ordering a new device and received the "we hit a snag" error, our teams were made aware and addressed the issue. You can sign back into your account and resume your order.
If you continue to get the error, please post below and we can look into it directly.
Update: If you are using the myAT&T app and see the error, click on the link under the error. You'll be redirected to a website to complete your order.
If you are wondering when your order is going to arrive, depending on stock & shipper, the phone may arrive within 24-48 hours. In some instances, it may take longer. Check out our What Is The Status of My Phone Order thread to learn more.
ChrisZ, AT&T Community Specialist
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For additional support, please visit us at our AT&T services hub.