Need help understanding your bill?
L

New Member

 • 

1 Message

Thursday, February 27th, 2020 9:05 AM

Was going to bundle, instead I'm shopping new carriers

I'm highly disgusted that I spoke with a rep on a recorded line in January that stated several times that due to my length of time with insurance and no claims I would not have a deductible to pay, only to have you bill me $225. This is false practice that will be reported to Better business bureau and my attorney. I pay a high bill every month as it is for one line so I'll pay my phone off and Verizon here I come!!! Thanks for the lies At&t. You're right up there with Sprint now. SAD!!!

ACE - Expert

 • 

64.7K Messages

4 years ago

The insurance carrier for Verizon is the same, Asurion. I have no idea why anyone would suggest they would waive the deductible, they don’t do that. Verizon won’t either.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.