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New Member


1 Message

Fri, Jan 17, 2020 8:45 PM

Was given a number that used to belong to somebody else.

I am a federal employee that received a new work phone in July 2019. Upon activation of my phone, I started receiving calls and texts obviously intended for the previous owner of the phone number. It has been more than six moths and I am STILL receiving these communications intended for somebody else, at all hours of the day and night (I am "on-call" almost 100% of the time, so this is extra-irritating as I cannot just ignore my work phone outside of "normal" business hours). I do not have a question about this, but I do have a recommendation:. AT&T should institute a "cooling off period" for all phone numbers of at least three, if not five, years before assigning the number to another person.



ACE - Sage


70.1K Messages

4 weeks ago

There are not enough numbers to let a number sit for 3 to 5 years. Carriers let numbers sit for six months, and then they are recycled

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764 Messages

4 weeks ago


If you got a new line that’s been “recycled” and receiving unwanted calls, you can go by a corporate store, contact customer care via (Phone number hidden) (611 form phone) or chat on or the MyAT&T app to request a number change. During the first 30 days of service there isn’t a fee for this change and it generally takes effect in minutes.


*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.