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nkorn406's profile

Contributor

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2 Messages

Thu, Jul 10, 2014 8:09 PM

Warranty Replacement Issues- Refurb for price of new?

So. I received my new Samsung Galaxy S5 Active less than a month ago. It hasn't worked correctly since I received it. It continually has to be restarted in order for it to get signal, randomly shuts down, and now will not make or receive calls. I am purchasing through the Installment plan recently started by AT&T. So ultimately, I am paying full price for the new unit. The option I'm being offered is for the unit to be replaced- with a refurb unit. Still at the full price for the brand new unit. So, a used, already damaged and reconditioned for the price of a brand new unit. I am outraged.

 

This is ridiculous. To make the issue worse, while trying to troubleshoot the issue with their reps, I had to look up how to do part of the tests myself because the rep I was speaking with couldn't figure it out and was having trouble looking up the answers. Seriously?

 

I've been chatting with their reps for more than 3 hours. They think the phone needs to be replaced. Fine. I have requested that the price be adjusted to match the unit I am being sent rather than the full price of the unit. Can't happen. Really? I spent more than half an hour requesting to speak to a supervisor. The answer I finally got "Well, I will get up and go find someone." God forbid you have to get off your butt and go actually talk to someone. 

 

The lack of service I have received is absolutely unacceptable and intolerable. 

 

Has anyone else experience this idiocy?

GLIMMERMAN76

ACE - Expert

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23.5K Messages

8 years ago

I very well doubt since that phone is so new there are a ton a of refurbs yet.  All cell companys give you refurbs after the 14 day trial period.

 

Have you tried a factory reset to see if it can fix it?

ujmnz

Guru

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294 Messages

8 years ago

I don't see any problems with it. There was a time when all I would purchase were refurbished phones and never had issues. Your phone is no longer new, it's used as well, so I think it's a fair trade.

 

Your warranty continues 1 year from the time of purchase anyways. You always have the option to process a warranty directly with the manufacturer as well. ATT just makes it easier for you. 

Contributor

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1 Message

8 years ago

I am having the same problem and mine is not even a month old. They only way i think it would be fair is if i have had the phone for a while. A Refurbished (Certified Like New) is not worth full price.

kdfederer

ACE - Expert

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12.7K Messages

8 years ago

The only difference between most new and refurbished, certified like new are, that someone got the phone and returned it within the 14 day buyers remorse period. It can no longer be sold as new because it isn't.

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