Warranty Replacement Issues- Refurb for price of new?
So. I received my new Samsung Galaxy S5 Active less than a month ago. It hasn't worked correctly since I received it. It continually has to be restarted in order for it to get signal, randomly shuts down, and now will not make or receive calls. I am purchasing through the Installment plan recently started by AT&T. So ultimately, I am paying full price for the new unit. The option I'm being offered is for the unit to be replaced- with a refurb unit. Still at the full price for the brand new unit. So, a used, already damaged and reconditioned for the price of a brand new unit. I am outraged.
This is ridiculous. To make the issue worse, while trying to troubleshoot the issue with their reps, I had to look up how to do part of the tests myself because the rep I was speaking with couldn't figure it out and was having trouble looking up the answers. Seriously?
I've been chatting with their reps for more than 3 hours. They think the phone needs to be replaced. Fine. I have requested that the price be adjusted to match the unit I am being sent rather than the full price of the unit. Can't happen. Really? I spent more than half an hour requesting to speak to a supervisor. The answer I finally got "Well, I will get up and go find someone." God forbid you have to get off your butt and go actually talk to someone.
The lack of service I have received is absolutely unacceptable and intolerable.
Has anyone else experience this idiocy?