Need help understanding your bill?
Sparkysdp's profile

Contributor

 • 

2 Messages

Thursday, December 27th, 2018 1:55 PM

Warranty issue - damaged phone returned

I've mailed back my old damaged phone on 12/21/2018. It is now 12/27/2018.

The tracking code still shows no information. Obviously xmas slowed things down but I would at least have expected it to register something on the site by now. Am I doing something wrong or is there a problem on the website? Can someone else look into the tracking number directly another way?

Community Support

 • 

230.7K Messages

5 years ago

Hello @Sparkysdp, allow us to lend a helping hand. Have you tried reaching out to the shipping carrier? Thank you.

 

Makaela, AT&T Community Specialist.

 

ACE - Sage

 • 

116.6K Messages

5 years ago

Wait, you mailed a damaged phone for a WARRANTY replacement?   I hope you mean insurance.  Warranty is for 1 year and damaged phones void warranty. 

 

Contributor

 • 

2 Messages

5 years ago

First of all you are correct, I'm sorry it's an insurance replacement phone.The packing slip said to attach label to the box and mail damaged phone back with usps. Yes I checked with usps they say it was shipped but nothing else. All I have is a tracking number to check at www.tracking.smartlabel.com but it shows nothing received and my 10 days to return is up. So don't know what to do.

Community Support

 • 

230.7K Messages

5 years ago

Hello @Sparkysdp

Thank you for the post.

It can take up to 10 days to receive your return, plus and additional 5 days to process it. Please check back periodically to check the progress.

Kenneth, AT&T Community Specialist

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.