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Contributor

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2 Messages

Thu, Dec 27, 2018 1:55 PM

Warranty issue - damaged phone returned

I've mailed back my old damaged phone on 12/21/2018. It is now 12/27/2018.

The tracking code still shows no information. Obviously xmas slowed things down but I would at least have expected it to register something on the site by now. Am I doing something wrong or is there a problem on the website? Can someone else look into the tracking number directly another way?

Responses

Brand User
ATTHelp

Community Support

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128K Messages

2 years ago

Hello @Sparkysdp, allow us to lend a helping hand. Have you tried reaching out to the shipping carrier? Thank you.

 

Makaela, AT&T Community Specialist.

 

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lizdance40

ACE - Sage

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77K Messages

2 years ago

Wait, you mailed a damaged phone for a WARRANTY replacement?   I hope you mean insurance.  Warranty is for 1 year and damaged phones void warranty. 

 

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Contributor

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2 Messages

2 years ago

First of all you are correct, I'm sorry it's an insurance replacement phone.The packing slip said to attach label to the box and mail damaged phone back with usps. Yes I checked with usps they say it was shipped but nothing else. All I have is a tracking number to check at www.tracking.smartlabel.com but it shows nothing received and my 10 days to return is up. So don't know what to do.

Brand User
ATTHelp

Community Support

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128K Messages

2 years ago

Hello @Sparkysdp

Thank you for the post.

It can take up to 10 days to receive your return, plus and additional 5 days to process it. Please check back periodically to check the progress.

Kenneth, AT&T Community Specialist

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