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indergurinder's profile

2 Messages

Wednesday, January 3rd, 2024 4:36 AM

Want to cancel the order. Was lied by the representative.

I just ordered an Iphone 15 pro max (order no : ( Edited as per the community guidelines )) on my account . Already have 4 lines. Wanted to add a 5th one. Called att, and specifically asked about the total amount that would be added to my current bill (which is $203). I asked it about 15 times in 40 minutes call.

And everytime he said it would be about $53 (phone instalment plus the line and taxes). I asked again and again before placing the order. He kept reassuring me that it's his responsibility.

I paid $99 aa sales tax, and ordered.

Once all done by 8.40 pm (Tuesday, 02nd Jan 2024) I checked my atnt account at 9.15. It showed my order has been placed, and the monthly charges would be $76.43 for the new (phone and line).

$76 !!!!!

I called customer service. All they had to say was "Sorry, the person has lied to you".

I went online to cancel the order. The order is there. Not yet shipped. But there is no Cancel option.

I want my money back. This is totally unprofessional. This is scam. This is fraud.

I Have already faced such lying behavior at Atnt stores, that's why this time I ordered on phone (thinking that they may be reliable as the calls are recorded).

I need my money back, and the order cancelled. I don't want this service.

Accepted Solution

ACE - Expert


14.2K Messages

4 months ago

All the pricing is available online. Rather than asking that same person over and over, it would make more sense to verify with a different source. The iPhone 15 Pro Max is $33.34/month for the 256 GB model. If all of your lines are Unlimited Premium (the most expensive option), the 5th line if $25/month. That would be $58.34 + taxes and fees. 

To cancel the order, send the new phone back when it arrives and call AT&T at that time to have the new line cancelled.

Community Support


231.4K Messages

4 months ago

Hello @indergurinder ,

Please be mindful about sharing your personal details like, Phone number, email id, IMEI number, account number, last name, Credit/Debit card number, order number, Driver licence details, address. This is a public forum and your privacy is very important to us. As per AT&T Community Forum's guidelines your personal details will be scrubbed. Have a great day!

AT&T Moderator


2 Messages

4 months ago

Thank you for that privacy protection. But better resolve my issue. That's what I need from AT&T

Community Support


231.4K Messages

4 months ago

We’re sorry to hear that this is not the experience we want you to have with us. We understand that you want to cancel the order let’s get the help you need @indergurinder.

Here are the steps you can take to cancel your order:

Go to the AT&T Wireless Customer Support page.

Click on Check order status and enter the requested information.

Select the order you want to cancel.

Choose Cancel order or Cancel item.

Follow the prompts to confirm your cancellation.

If you don’t see a cancel option, it’s possible that your order might have already shipped. In that case, you can still return or exchange it after it’s delivered.

Please feel free to reach out to us, if you have any further questions/concerns.

Thank you for contacting AT&T Community & Forums,

Susan, AT&T Community Specialist

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