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Mlor12

Tutor

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4 Messages

Thu, Jun 7, 2018 6:56 PM

Closed

Visual Voicemail Charge

I am being charge a fee for visual voicemail, but I have not even signed up for it. One day, that visual voicemail just appeared on my phone and after I complained about it to the technicians online they deleted it from my phone with an update. I know of multiple people have had this done to also. AT&T will not reimburse me or take it out of my bill.  They have been charging me $40.00 a month on my account.

Responses

lizdance40

ACE - Sage

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78.1K Messages

2 years ago


@MarkLeavenworth wrote:

 

 

Old salesmanship used to mean providing the customer the product they need. Newer sales focuses on pressing to raise more capital more quickly for expansion of growing markets. Now both of those have their virtues, but excessively aggressive marketing can cause inefficient distribution of resources and with a longer term detrimental impact. 

 

Personally, I think that problem has been fairly well balanced across the industry over the years for the most part, but the marketing of VVM brings with it the appearance of that wretched old beast.


Poppycock.  Isn’t it kind of hypocritical to own a smartphone and poopoo data?  You’re still using it.  

Since when has salesmanship not meant the process to selling stuff.  It has never been about need, it’s about want.  There are plenty of things we want, but don’t need.  People WANT to use their phones in ways that consume data while they do not have Wifi.  The demand has created the market.  

 By your thinking, there need not be more than one car model, it need not have a radio, you can listen when you get home, no heat, wear your coat.  That isn’t how it is.  Some want a luxury car and pay for it.  Some need a mini van for 5 kids.  Some go for economy.  That’s why carriers sell a variety of plans, not just one.  

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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Mentor

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71 Messages

2 years ago

@Gary L That has to do with who I am. I tend to keep the last gate open and to alert the silent sheep. For when the gates of the city are open to the poor then there is prosperity, but when they close then comes war. Also, when the sheep go different ways it is because they are at pasture, but when they are forced into a way, it is for the slaughter.

 

Likewise, I tend to oppose predetermined, aggressive or restrictive marketing of new technology mainly by proving through example that it is not necessary and not the only possible, or even the best, way.

Gary L

ACE - Expert

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15.8K Messages

2 years ago


@MarkLeavenworth wrote:

@Gary L Likewise, I tend to oppose predetermined, aggressive or restrictive marketing of new technology mainly by proving through example that it is not necessary and not the only possible, or even the best, way.


I have NO idea why we are talking about marketing. Unless someone forced you to buy a smartphone when you didn't want it. Getting a SMARTphone implies that you want to do smart things with it, it's not the law, it's just a bit of a waste of money on the phone and on getting a data plan.

 

FYI, I think you can check your voicemail the old way, on my phone, I just press and hold down the "1" key in the phone dialer, I think you can get to the same spot by just dialing your cell number. (Not certain as it tells me I have "4 unheard messages" and I know there are dozens in my VVM app).

 

 

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GLIMMERMAN76

ACE - Expert

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20.3K Messages

2 years ago


@MarkLeavenworth wrote:

A problem which supports the possibility that marketing for data has been too aggressive, and expansion of wifi has been too weak.


@MarkLeavenworth

 

that has to be the stupidest comment I have read all darn day...  Expansion of WiFi costs money and most places are getting smart at making it only work at their location and they now have login pages to keep people from looking at kiddy porn or other sites they don't need to go to.  That costs money...  Comcast wants 20 bucks extra a month for it for my business.  They can keep it as I want to be able to use the data...  A oc line is not cheap heck gigabit cable is not cheap at 300 a month..

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GLIMMERMAN76

ACE - Expert

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20.3K Messages

2 years ago


@MarkLeavenworth wrote:

Security is a poor argument for data vs. wifi. There are potential security problems with both and mitigating measures that can be taken for both. I'll grant you that Cellular is generally more secure than some random public wifi, but that difference is not extreme even in that extreme case.

 

There are people like you who do much better to rely on data rather than wifi and people like me who do much better to rely on wifi rather than data. But for each one of us there are ten who don't know the difference and out of those, nine are steered into data plans, for a rough estimate. 

 

Old salesmanship used to mean providing the customer the product they need. Newer sales focuses on pressing to raise more capital more quickly for expansion of growing markets. Now both of those have their virtues, but excessively aggressive marketing can cause inefficient distribution of resources and with a longer term detrimental impact. 

 

Personally, I think that problem has been fairly well balanced across the industry over the years for the most part, but the marketing of VVM brings with it the appearance of that wretched old beast.


remember all I need to get your data on a unsecured public wifi is a sniffer or set up a wireless router in the middle of the wifi you are connecting to...  I have seen the scary side of public wifi and its a hackers dream.

 

Here is my data usage for the month  

 

Capture.PNG

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Mentor

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71 Messages

2 years ago

I sincerely appreciate your desire to resolve my personal issue. I do take issue with the way that data has been marketed over the past decade and still today, here and now. That is not a question which can be resolved, but a balance to be weighed.

 

My iPhone has been used with my own custom apps on my own server with my own software for home and small business Systems experiments, tests and uses. I have no problem with the iPhone or with data in general.

 

 

lizdance40

ACE - Sage

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78.1K Messages

2 years ago

@MarkLeavenworth

Custom apps?  You mean you jailbroke it?  That removes any security.  🙄

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

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GLIMMERMAN76

ACE - Expert

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20.3K Messages

2 years ago


@lizdance40 wrote:

@MarkLeavenworth

Custom apps?  You mean you jailbroke it?  That removes any security.  🙄

 


does not mean he did not deploy them in testflight...  I have apps in testflight that I am the only user...  I personally see no reason to hack a phone anymore these days...  I can deploy apps to easy now.  Android is easier than iOS but that is normal...  My 99 bucks a year to apple for the dev program is a tax write off..  Hacking android devices back in the day was fun.  Today the environment is totally different...  Phones have changed a ton in 5 years.  @lizdance40  heck I am still using a iPhone x as my daily driver and we never seen that coming...  I still hate the darn phone but apple watch is where its at right now...  I can leave my phone set and go anywhere in my building and not have to worry.

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Mentor

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71 Messages

2 years ago

@lizdance40 There is no problem deploying your own Apps onto your own devices. Your surprise is another supporting example of technological development and public awareness that is behind the potential.

GLIMMERMAN76

ACE - Expert

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20.3K Messages

2 years ago


@MarkLeavenworth wrote:

@lizdance40 There is no problem deploying your own Apps onto your own devices. Your surprise is another supporting example of technological development and public awareness that is behind the potential.


@MarkLeavenworth

 

yes there is its not exactly simple to deploy a app on a iPhone.  Most people have no clue...  Android side loading apps is a breeze.  Apple has a pretty locked down system unless your jailbroke which to me is stupid since you give up security of the system aka os.

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Mentor

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71 Messages

2 years ago

You can learn to program using the Swift Playgrounds App, then register as a developer (there is no fee if you don't want access to the App Store), then develop using the Xcode platform, then transfer your app to your device. Pretty straightforward. 

Gary L

ACE - Expert

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15.8K Messages

2 years ago


@MarkLeavenworth wrote:

@lizdance40 There is no problem deploying your own Apps onto your own devices.

So you have apps of your own deployed on there and you're worried about mysterious data usage. That seems like an important detail to have left out.  Much more relevant than the overabundance of data marketing in our society...

 

Your surprise is another supporting example of technological development and public awareness that is behind the potential.


I'm not sure there was any surprise, she just figured you did the less intelligent thing to get them on there.

 

 

  • Rember the Golden Rule: Treat others how you would like to be treated.
  • Just because my answer does not solve your issue (or agree with you), it may still be correct information...
  • Stating a fact about how something works, is NOT taking sides, it's just stating a fact...
  • Information provided might not be for "you" only, it might be clarification for other community members.
  • This is the public AT&T Community Forum (not AT&T support), please do not post personal info.
  • When provided an answer, please click "Accept solution" which helps other people to find an answer more quickly.
The (very) fine print - This footer is at the bottom of all my posts, its particulars may, or may not, apply to you & your post.
Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
GLIMMERMAN76

ACE - Expert

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20.3K Messages

2 years ago

Pretty straight forward if your a coder...  I like having access to iOS 12 myself...   Xcode is easy...  I rather like using testflight bit that's me.

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Mentor

 • 

71 Messages

2 years ago

Me? I don't have any data on my plan times three phones, so my concern about customers needing to toggle the data switch doesn't apply to me. VVM is provided as a free service. But other customers need limited data and many of them have trouble managing something like that. 

 

'She figured' indicates the assumption about the public in general which supports the point even more than if she was surprised at me only.

lizdance40

ACE - Sage

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78.1K Messages

2 years ago

@MarkLeavenworth

3 iPhones and no data plan... If you mean you literally have no data plan,  which is against terms of service, that confirms my other thought.  Per that ‘she figured’...{keep it courteous}. You want the services data provides, as every one of the poor marketing victims do, but refuse to pay to get it.    If you want to cheap out and not have data, you should be on prepaid.  Oops, prepaid does not have VVM, that handy feature that requires data and postpaid.  

When ATT finally catches up with you, and they will, they can force a data plan.  

Read section 6.3.  https://www.att.com/legal/terms.wirelessCustomerAgreement.html#whatAreTheGenTermsApplyDataMsgPlans

I’ve read newer ones, these are old.  

https://forums.att.com/t5/Other-Phones-Devices/Being-Charged-for-Data-Plan-when-Sim-card-isn-t-activated-for-it/m-p/2556397

https://forums.att.com/t5/Wireless-2013-Archive/Forced-to-purchase-data-plan/m-p/1933106

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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