HBO Max - where HBO meets so much more!

New Member


1 Message

Wed, Feb 19, 2020 11:44 AM

Visa Reward Card

I am a new ATT customer and I am debating if I want to keep the service or not. My issue may be small but it makes me weary of att and it’s customer service.

I ordered 2 iPhone 11 Pro online which makes me eligible for a visa reward card in addition to other credits. I placed the order for in store pick up but the store rep had an insure porting my number over so she canceled the order and started a new order with the (Edited per community guidelines) reflecting in store and not online which disqualifies me from the gift card. How convenient for the rep. Now I’m thinking I should return the phones because I was duped.

Is there a way to just add the Visa card to my account and send me a redemption email so I can feel secure about this company?





10.7K Messages

4 months ago

no it can’t be added after the fact. It’s an online only offer. Was it a corporate store or authorized retailer?

While AT&T employees do look at forum posts from time to time, we are here to represent the forum with our experiences as customers and do not represent AT&T in any official capacity with our responses and do so on our own time unpaid and off the clock. As employees we are not rewarded nor compensated to participate in these forums This forum is comprised of regular customers to communicate with other customers to offer advice and share experiences same as any other user Although there is a small team of customer care specialists that monitor the forums the sheer volume of posts are simply too many posts for these agents to respond to each one of them.
*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.

ACE - Expert


8.9K Messages

4 months ago

There probably is; but you should file a BBB complaint to get a hold of that person.

There's no guarantee, though, so if the Office of the President doesn't say you will get the Visa before your 14 days return period is up, you need to decide if that amount is enough for your to switch back or just accept you won't get it.

Award for Community Excellence 2019 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.



796 Messages

4 months ago


Online only offer to promote that point of sign up. They should have had you cancel and resubmit order through to keep deal. You would still qualify for the “switch and trade in a device ($60+ value) for up to $700 in bill credits (over 30 months)” offer, but he giftcards are online specific. I would check with online ordering in regards to options since they are the department that has that’s promotion (though, they might just verify that’s you aren’t qualified, but worth a shot). Contact via “As this was an online order, you'll need to contact the ECommerce department at 866. 267. 4510 weekdays from 8am to midnight and on weekends from 8am to 8pm.”

*I am an AT&T employee, and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.