VERY POOR CUSTOMER SERVICE - SHAME ON YOU ATT

Update: Continue to be shocked and amazed. 

4 hours ago I have contacted the Media Support on Facebook. A guy said he is very sorry and he is looking into the problem. I am still waiting for an ETA when he will complete looking into the issue... UNREAL! Verizon here I come! 

SHAME ON YOU ATT!!

I was at the Jacksonville, Mandarin store today to replace the phone, what started as a simple process turned into an horrific experience!
2 hours at the store to figure out how to upgrade the phone, agent went to lunch during the process. Managers simply said: come back at a later date
2 hours on a the phone (6!!!! agents) to upgrade the phone, 3 disconnects, transferred between 4 departments!
1 hour on the phone to get to customer loyalty - spoke with 4 agents

this matter is disturbing, concerning and embarrassing to ATT. you should be ashamed!!! with the poor service at the store and customer care. No managers to speak to. Ridiculous compensation ($25???), complete lack of ownership. I demand a credible explanation of the issues and measurable compensation for lost of time.