Very disapointed with AT&T and will be leaving after 12+ LOYAL years with them
I have been a loyal customer with AT&T for over 12 years. I was with Cinglular and was brought to AT&T during the buy out. Recently I had issues with dropped call, failed calls, unable to connect to data. I have trouble shot with ATT for 3 months now. I have done restores, resets, sim card changes. I have now been told that my phone is bad and will need replaced. Being an Apple user, I have to go thru Apple to get any work done. Now that my phone is 14 months old I am out of warranty and Apple said sorry. Thanks AT&T. So I have to pay off my device and get a new one. AT&T wants me to pay down my device 85% then they will issue an early upgrade. That will not work with me because I have ad a rep tell me they don't want me as a customer anymore. Surprising, caugh caugh, that call can't be found. I have been lied to time and time again. I used to think AT&T had great customer server and was loyal to there customers. That is not the case. After this last call to AT&T, nothing could be done without me getting shafted. So Fare well AT&T after 12+ years of service. One more long term customer GONE! I will be paying off my device and looking for a new carrier!