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grasshopper51

Contributor

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2 Messages

Fri, Sep 12, 2014 8:30 AM

Closed

Upgrade fee for iPhone 6

I am no longer under contract with AT&T so I don't understand why I have to pay $40 to "upgrade" to the iPhone 6. I can just take my business to Verizon or another carrier and not have to pay the $40. Is anyone else bothered by this unnecessary charge?

Responses

lizdance40

ACE - Sage

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78.6K Messages

5 years ago

if you buy the new iPhone at full retail you will not pay an upgrade fee.  Just sales tax (per your state laws) and the phone cost.

 

If you saw a $15 fee, it was because you selected Next installments.

 

And why are you angry about taking away a discount you didn't have until 2 years ago, and then ONLY because you had a line out of contract.

 

and upgrade fees are not new, but they did go up $5 for contracts.

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*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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5 Messages

5 years ago

Nope...incorrect.  I am on a Next family plan and own my Galaxy S6 outright.  I just went to Apple's site and tried to order the contract free iPhone6S using my phone number and it is adding a "one-time upgrade fee" of $15.

lizdance40

ACE - Sage

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78.6K Messages

5 years ago

I just went through the process and came up with the same WRONG result.  There is no $15 fee.  The Apple website has it wrong.  I will give a heads up to powers that be....

 

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

 • 

78.6K Messages

5 years ago

Notice sent.  I will see what happens through other purchase avenues.

Good catch!

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
lizdance40

ACE - Sage

 • 

78.6K Messages

5 years ago

No $15 fee through ATT preorder.

No $15 fee from Best Buy preorder, but the price is $50 more (? I though Apple fixed the prices?)

 

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Contributor

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1 Message

5 years ago

Hello ATTDmitriyCM

 

I chose to pay it full. The full price of the iPhone. It said no contract commitment however still asking for $15 upgrade fee. It doesn't seem right to me since I didn't extend or get any discount from the full price iPhone 6s Plus. May I ask why?

 

Thanks,

Jill 

 

lizdance40

ACE - Sage

 • 

78.6K Messages

5 years ago

@Jillian14

 

I sent him the Apple website error.  It will be fixed ASAP.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Tutor

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5 Messages

5 years ago

Any update on this?  The page is still showing a $15 "upgrade" fee.

Teacher

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18 Messages

5 years ago

How do we get to the ATT higher ups and let them know we don't like how us long term customers are being treated? I want a new phone but I will not upgrade or do the next program until I have some rationale about why there is a $45 upgrade fee and a loss of my account discount if I get a new phone.

Contributor

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2 Messages

5 years ago

I guess the only way is to walk away and if enough do they will learn that keeping a customer is cheaper than getting us back. I left for a competitor pay less even after adding another line to our plan.

lizdance40

ACE - Sage

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78.6K Messages

5 years ago

@whssoccercoach

 

It's simple.   All customers are expected to pay for their own phones.  

If you look at the options, paying full retail has no fee and is the least expensive.

2 year contract is the most expensive.  The carriers want to stop 2 year contracts

If all carriers had their choice, we would buy phones at full price and they would have no responsibility for them.  

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Teacher

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18 Messages

5 years ago

If I buy my phone outright do I lose my line discount? 

Tutor

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4 Messages

5 years ago

The only way you lose your "discount" is if you purchase a phone with a two year contract.

Tutor

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5 Messages

5 years ago

That would be fine if that is the case.  But it just feels like we are getting nickel and dime when they charge upgrade fees for off contract fully paid for phones and add things such as insurance without asking.  Time will tell if Apple's web site is wrong but its still up there a week later.

lizdance40

ACE - Sage

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78.6K Messages

5 years ago

That's correct. You keep the discount and avoid the upgrade fee if you buy at full cost.

You can do so with Apple if you want to add Apple Care plus to your phone.

🐾 I don’t work for AT&T or any carrier. Never have, never will. My replies are based on experience and reading content available on the website. If you posted personal information, please edit and remove.

Award for Community Excellence 2020 Achiever*
*I am not an AT&T employee, and the views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

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