Upgrade Eligibility

Hello there @_ajdambrosio!

 

We can help with that. After canceling an order, we advise allowing at least 24 hours for the change to reflect on your account.

 

Make sure to sign in to and check AT&T Order Management for updates.

 

We hope this info helps.

 

Lar, AT&T Community Specialist

It’s been 72 hours. And still no upgrade eligibility reset. I’ve spoken to 7 supervisors in your Billing, Sales, and Care teams and all they tell me is that it’s reset and they can’t assist any further. Nearly 7 hours on the phone and chat with ATT support and still nothing. I’ve been a customer for 12 years .... it’s frustrating to say the least

Hello @_ajdambrosio,

 

Thank you for reaching out to us! 

 

We'd love to take a closer look into this issue you're experiencing. I will be sending you a private message so that we can investigate this matter. Be sure to check your forums inbox for further discussion. We look forward to speaking with you!

 

Collin, AT&T Community Specialist