upgaded phones and plans, but no "shipping material" that was supposed to be with the phones
I ordered new iphone 12s for all lines on my account and upgraded to unlimited plans as well. The plan is active, i got some of my phones yesterday, but no trace of the "trade-in" that was supposed to be kicked off. the app tells me to start the upgrade process and order a new phone.
what am i missing? can i get shipping labels (or just address and info) so i can send the old phones back and start the trade-in process?