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New Member

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2 Messages

Wed, Jul 21, 2021 5:28 PM

Un-unify billing account number (BAN)

Corporate Enrollment - AT&T

AT&T got back to me and stated that your line is "under Unified billing and cannot be moved at this time. Please have them call consumer care at 800-331-0500 to resolve issue."

I try to transfer my line to my company account, I already authorized the transfer with AT&T.

On June 17, my company started the process and then get back to me saying that my line is under a Unified Billing Account (BAN) and they cannot complete the transfer.

After countless hours and phone calls with AT&T, AT&T un-unified my account and break my Internet.

However, until now, my company still not able to transfer my line.

How long will I have to wait for my account to be un-unified and complete the transfer?

ATTHelp

Community Support

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171.5K Messages

3 m ago

Hello @aaronlam88 ! Allow for us to further investigate into your unified billing question!

 

 

Before we continue, we would need just a little more information from you to gauge a better understanding of the situation:

  • We noticed previously you mentioned, "AT&T un-unified my account and break my internet. However, until now, my company still not able to transfer my line." , Are you having trouble initiating in the Transfer Of Billing Responsibility
    • By accessing this link it will take you to the site where you will be able to transfer the account's billing responsibility

Important to Note: For un-unified accounts, please allow up to 3 billing cycles to see the complete separation. 

 

 

We look forward to your response!

 

 

Ty, AT&T Community Specialist

New Member

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2 Messages

3 m ago

Important to Note: For un-unified accounts, please allow up to 3 billing cycles to see the complete separation. 

It's 3 months or 90 days. $30 per for my line, which mean a $90 lost.

AT&T trick customer to get into Unified Account and use this as a way to block user from doing anything.

It's a sneaky tactic to trick people by not letting user know about the problem upfront.

If I cancel my Internet now, will it take 3 months to Un-unified my account?

ATTHelp

Community Support

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171.5K Messages

3 m ago

Hello @aaronlam88,

 

Thanks for reaching back out to us

 

We completely understand your frustration and we sincerely apologize for the inconvenience.

 

As we've previously stated, it can take up to 3 billing cycles to complete the separation.

 

Please let us know if you have any other questions or concerns.

 

Sean, AT&T Community Specialist

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