unlocks denied, rude employee hangs up on me

I filed two official complaints with legal affidavit to the FCC for each of our phones.

What failed?   If you can't even enter the unlock request, then your info is bad.  

The passcode requested is the 4 digit passcode/PIN required when you call or go into stores.  (Not the alpha numeric password)

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@byeATeeNTee wrote:

I filed two official complaints with legal affidavit to the FCC for each of our phones.

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@byeATeeNTee

after next week look for the cell unlocking rules to get gutted by the FCC.....  The FCC no longer cares about the end user...

lizdance40

ACE - Expert

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Apr 27, 2017 8:28 AM

Re: unlocks failed, rude employee hangs up on me

What failed?   If you can't even enter the unlock request, then your info is bad.  

The passcode requested is the 4 digit passcode/PIN required when you call or go into stores.  (Not the alpha numeric password)

(The following is included after all posts to save typing) We are fellow customers. Our answers are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.

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@byeATeeNTee wrote:

@lizdance40

@lizdance40

ACE - Expert

Post options menu

Apr 27, 2017 8:28 AM

Re: unlocks failed, rude employee hangs up on me

What failed?   If you can't even enter the unlock request, then your info is bad.  

The passcode requested is the 4 digit passcode/PIN required when you call or go into stores.  (Not the alpha numeric password)

(The following is included after all posts to save typing) We are fellow customers. Our answers are based on experience and reading content available on the website. Our answers are honest, but not always appreciated. If you posted personal information, please edit and remove.

You don't read? The result of the requests (which fail silently by the way, no email) was "failed." All info submitted was correct and accepted by the system as "OK". Customer service confirmed all info was correct including passcode / pin code.

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Yeah that is a new one since failed is not the usual response from the system.

The result is "denied", even though all info is confirmed correct, verified and also submitted by AT&T employees themselves.

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@byeATeeNTee wrote:

The result is "denied", even though all info is confirmed correct, verified and also submitted by AT&T employees themselves.

 

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@byeATeeNTee

that is different than failed a ton different.  @ATTMobilityCare can you help this user get his devices unlocked?  

Failed and denied are completely different.  To me failed means the request didn't even submit, which has happened to me.  (Curse the captcha).

  I've also been denied.  The email would say why.  

If you verified the email after the original submission, that is the email you should search for the denial email.  The reason for denial is useful to us, even if it makes no sense.  

There is also a timing issue with when your phones were paid off.