Why is it so difficult to get someone on the phone that has a half a brain? I have been waiting hours for two supervisors to call me back. Was told they would call right back. Trying to figure out why I can't get my husband's phone unlocked. Store sold him a Gophone 6 months ago. We gave a regular plan that is paid each month, but I'm being told he has to have a prepaid plan for 6 months in order for it to be unlocked...what??? Why would we have a prepaid plan when we have a regular plan? We gave been customers of AT&T for years and I have to deal with this nonsense . [Per Guidelines: Keep it Relevant and Appropriate].