Unlock

Have you actually completed 6 months of service since activating the phone? It should not matter if it is prepaid service or postpaid service as long as you have completed 6 months.

If you buy a gophone, to get it unlocked, you need that phone active for 6 months. It is policy and all prepaid carriers make you have to have it active for period of time before they will unlock it. 

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@Tlew1963 wrote:

Why is it so difficult to get someone on the phone that has a half a brain?   I have been waiting hours for two supervisors to call me back.  Was told they would call right back.  Trying to figure out why I can't get my husband's phone unlocked.  Store sold him a Gophone 6 months ago.  We gave a regular plan that is paid each month, but I'm being told he has to have a prepaid plan for 6 months in order for it to be unlocked...what???  Why would we have a prepaid plan when we have a regular plan?   We gave been customers of AT&T for years and I have to deal with this nonsense .  [Per Guidelines:  Keep it Relevant and Appropriate].

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To be clear, he activated the phone on your postpaid account, correct?

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@MicCheck wrote:

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@Tlew1963 wrote:

Why is it so difficult to get someone on the phone that has a half a brain?   I have been waiting hours for two supervisors to call me back.  Was told they would call right back.  Trying to figure out why I can't get my husband's phone unlocked.  Store sold him a Gophone 6 months ago.  We gave a regular plan that is paid each month, but I'm being told he has to have a prepaid plan for 6 months in order for it to be unlocked...what???  Why would we have a prepaid plan when we have a regular plan?   We gave been customers of AT&T for years and I have to deal with this nonsense .  [Per Guidelines:  Keep it Relevant and Appropriate].

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To be clear, he activated the phone on your postpaid account, correct?

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@MicCheck That is what it looks like.  Sorry @Tlew1963 ATT is not going to unlock that ATT prepaid phone TILL it serves 6 months of PREPAID service.  They are cheap for a reason.

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@Tlew1963 wrote:
Yes. Why would the store sell him this if the phone couldn't be unlocked?? It was bought and paid for. It is our prooperty.

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Because he wanted to use it on the AT&T network. Why would they mention if it could or couldn't be unlocked? I think it's pretty stupid myself, since he did have AT&T service. If I were you, I'd file a complaint with the FCC and see if the AT&T rep who contacts you will be willing to make an exception. Couldn't hurt. 

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@sandblaster wrote:

Have you actually completed 6 months of service since activating the phone? It should not matter if it is prepaid service or postpaid service as long as you have completed 6 months.

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@sandblaster

actually it does...  I can't unlock the iphone 6 I got my mother in law because it was not on a prepaid account.