Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
Help for account, billing & more
RDroberts's profile

New Member

 • 

2 Messages

Thu, Aug 18, 2022 5:59 PM

unlock phone

I have been trying to get my phone unlocked for 1 week and after 4 days I called and talked to supervisor and got an urgent

case number and that was 3 days ago and it is still locked. The phone was paid for before service began 6 years ago and should

not have ever been locked in the first place.

Constructive

Employee

 • 

29.3K Messages

1分前

UNLOCK REQUIREMENTS

  • Your device isn’t reported lost or stolen, or involved with fraud.
  • You must complete your contract or installment plan (including early termination fees). Or, pay off an installment plan early and then make another unlock request in 24 hours.
  • Your device isn’t active on another AT&T account.
  • If you upgraded early, wait 14 days to unlock your old device. Business customers wait 30 days.
  • Your service must be active for at least 60 days with no past due or unpaid balance.
  • AT&T PREPAID (formerly GoPhone®) devices must have at least 6 months of active service.
  • If you’re military, we’ll ask you to email your TCS or PCS (Temporary / permanent change of station) documents for eligibility. You won’t have to complete installment plans or contracts.
  • If you have a business-owned device, your company must authorize you to unlock it.
  •  Go here if your phone meets all the requirements
  •  https://www.att.com/deviceunlock/#/

AT&T reserves the right to deny any unlock request that it concludes would result in an abuse of this policy or is part of an effort to defraud AT&T or its customers. AT&T further reserves the right to alter this unlocking policy at its discretion without advance notice

Constructive

Employee

 • 

29.3K Messages

1分前

what make and model phone? a 6  year old phone may not be able to be unlocked 

New Member

 • 

2 Messages

1分前

It is a Samsung Model SM-G935A

Need help?
Fix, replace or check device delivery
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.