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Wednesday, May 27th, 2020 7:46 PM

Unlock email code with no code!

Waited a week for my unlock code got a text and an email confirming it was but when opened the email it had no info, Checked it on phone and PC to make sure wasn't a browser issue. There is no recourse to esculating on line, anyone have any luck or have this happen to them>?

Community Support

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230.7K Messages

4 years ago

Hello, @tlookatch,

 

Thank you for reaching out. Here are things to know about unlocking your device through AT&T. Was your device on an AT&T postpaid plan for sixty days with no past due or unpaid balance, or on an AT&T prepaid plan for six months? If it meets that and the other listed requirements, your device should be able to be unlocked. 

 

Could you let us know what type of device this is? If it's an iPhone, you should be able to tether it to iTunes, perform a Backup & restore, and, if the unlock was approved, it should be ready to go.

 

James, AT&T Community Specialist

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