Contributor
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2 Messages
Unlock Device from other countries
I have bought a İphone X s Max from Bestbuy. I used this phone with AT&T prepaid sim card and i closed my prepaid sim card. I turned my country, when i tried to use my own simcard with this phone, i saw that my phone is locked. I didn't buy my phone with contract. I paid full of it. But all phones sold in Bestbuy are locked. When I try to unlock my phone via AT&T website, it wants my AT&T phone number. But my simcard was prepaid and i have closed it. Because my own old number is different country number, i couldn't unlock my phone. What should i do, or how could you solve this problem?
MicCheck
ACE - Expert
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13.4K Messages
4 years ago
If you bought an AT&T branded phone with a prepaid plan, it is locked to AT&T at least until you’ve had 6 months of service.
If you had your service that long, you can request an unlock as a former customer. I’m not sure if that site will work from outside the US now.
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sandblaster
ACE - Expert
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64.6K Messages
4 years ago
You don’t need your old phone number to unlock. Answer “No” to the “Are you unlocking a device that has an active AT&T mobile number?” question. Just FYI, if you used that phone on prepaid less than 6 months, your unlock request will be denied.
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brkpsn
Contributor
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2 Messages
4 years ago
I didn't bought with prepaid plan.I didn't want any carrier. I said the shop assistant that i will use this phone at another country. Then he gave me this phone. I paid it without any plan. I paid 1180 $. After i bought phone, i bought prepaid sim card from AT&T office. Prepaid sim card was only a month. I used this phone in US. But when i came back my country, i couldn't use it. When I searched on the internet I saw that all the phones sold NBestbuy are locked. If my phone had prepaid plan, i can wait. But i have paid all the fee.
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