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New Member


1 Message

Fri, Jan 22, 2021 5:36 AM

Unknown Number Added to Wireless Account

Recently moved my phone line to my fiancé’s account and somehow during that process, an unknown persons name and wireless phone line was added to our account. The bill also just showed up with over $100 charge for this random persons phone line. According to AT&T, it was added by mistake out of a store in California (we are in TX) due to an employee entering the wrong account number while setting up this random persons account. We have contacted the fraud/claim department (along with multiple other departments) and talked to a number of different people but it has still not been fixed. Help or advice would be appreciated. 


Community Support


176.7K Messages

10 m ago

That's not the experience we want our customers to have, @MandM!


Let's look into helping you address that unknown wireless account added to your existing wireless account. Currently, you will need to contact and continue working with our Global Fraud Management Organization at 877.844.5584. Our Fraud Team researches the account and determines what action to take including applying any due adjustments.


We hope this info helps!


Lar, AT&T Community Specialist

ACE - Sage


90.6K Messages

10 m ago

If that doesn't get action, file a BBB complaint online.   AT&T gets the complaint, and will call you. 

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