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Lucky22's profile

Tutor

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5 Messages

Thu, Jul 13, 2017 7:20 PM

Unified Customer Service Reps need training

I have mobile wireless devices with AT&T and no other services. Why are the Unified Customer Reps rude? The reps I've spoken to are not knowledgable about wireless mobility services and they can't switch my wireless my service back to a mobility. AT& T Customer Service can be better.
MicCheck

ACE - Expert

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12.4K Messages

5 years ago

Do you know why you are talking to Unified reps? If you only have wireless service, you should only get routed to mobility reps, I would think.
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