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LJDeason's profile

Contributor

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2 Messages

Tuesday, October 27th, 2015 5:21 PM

Unified Billing

How do yo get out of the unified billing spiral?

 

We ordered new wireless service with AT&T. We were not aware that they were combining this service with our active DirecTV account. It is causing issues. We have had the new phones for a week now and we still can't activate them. We have spent every day for the past 5 days on the phone with AT&T for at least 4 hours each day. This is ridiculous and a great disservice on their part. 

ACE - Sage

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118.3K Messages

9 years ago

You are not alone.  

Send a private message to @ATTMobilityCare  it may take a day to get back to you.  

It isn't worth $10 a month for the problems.

Contributor

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2 Messages

9 years ago

Thank you very much! 

 

I have sent over a message as of now and I will await a response. It really isn't worth it. 

Contributor

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3 Messages

9 years ago

I unified my Directv accounts and At and T 2 weeks ago.  I never saw I had to pay for it.  I will definitely switch back.  I also am unable to even upgrade my phone, even though they let me order one last week.  Now they say there is no order there.  They are a communication/technology company.  WHAT A FAIL!  I am a fairly disgruntled customer.  I am considering getting rid of at and t and directv due to these issues, even though I have had both for 15+ years.  

ACE - Sage

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118.3K Messages

9 years ago

Getting rid of service should be done if the service doesn't meet your needs.  I like the wireless and I know many love direct TV over cable.

But they just have to continue as separate services.

 

I don't know what is wrong with unified building. 

 

Contributor

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2 Messages

9 years ago

Your problems are not over.

They unified mine without my consent with nothing. The wireless service is the only one I have with them. It took me 2 weeks of numerous calls to change it back. As a result, they've changed my account number twice, changed my billing cycle. I have two bills overlapping by 15 days (double charge) and I lost my employer discount on top of that. Made 3 trips to local office to get the discount back. Not certain what will show up on my next bill.

Seems like switching provider after 23 years would be the best idea.

Contributor

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3 Messages

9 years ago

Hello,
 
I wanted to share my experience with the recent holiday savings event held at Sam's Club on Nov 14th. I wanted to buy an iPhone 6s 64 GB, which comes with a $250 Sam's club Gift Card as a part of the promotion. I woke up at 5 AM on Nov 14th Saturday, and was standing in the line outside Sam's Club at 71st Memorial, Tulsa. It was almost 35 degrees at that time and my excitement to buy the phone kept me motivated to withstand the cold. When finally the doors opened at 7 AM, I got an appointment for 8 AM to get the phone. I was waiting at the store, and it took about 3 hrs, when i could finally get to the counter. There were only 2 sales reps handling the phone sales, which took them a lot of time to get through the appointments. 
 
So finally, when I got through to the counter and when they took my details to check for upgrade eligibility, the system showed that I was only eligible for "2 year service contract only". It did not allow me to get the AT&T Next plan. I had 3 lines open for upgrade in my account, and none of them were open for AT&T next. The reps said they could do nothing about it. I went to a nearby AT&T store, immediately to check the upgrade status, and they said I was eligible for AT&T Next plan upgrade. 
 
I was so confused, as AT&T said I was eligible for AT&T Next plan. But the system at Sam's club said I could only do the 2 year contract plan. I drove 120 miles to Oklahoma City Sam's Club store, took an appointment again for the next day and went to Sam's club again on Sunday Nov 15th at OKC Store. The same story repeated again. 
 
The bottom line is that I wasted my entire weekend on this holiday savings event, and I could not get anything out of it even though I had the eligibility. I talked for several hours with the AT&T customer service, and some of them expressed that my account being registered for AT&T Unified Billing, might be the reason why the upgrade for AT&T Next plan is not showing up for third party systems. i don't completely understand the reason, but I am totally frustrated by the way the AT&T upgrade system worked with the 3rd party stores like Sam's Club. 

Contributor

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2 Messages

8 years ago

I can relate to your situation!  I had a very similar problem with their unified billing, have spent way too much time trying to get them to help, and have given up and changed my service. Twice they refused to put their 'explanations' of a $1000+ bill in writing for me (usual bill about $230 for wireless and $80 for directv).  It is definitely a nightmare! Apparently they switch you from post- to pre-billing (without disclosure) while unifying the accounts.  Not worth it to keep fighting with them about it! 

Contributor

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3 Messages

8 years ago

I feel you pain LJ. I'm going through the same thing.

Did anyone find a solution for you? Was there a way to escalate your problem to someone who was able to make a difference?

I've been working though this for months now and wasted almost a whole days work, waiting for someone to make a fix which turns out to be only a billing correction because a month later it's as if it is Groundhog Day and we start all over again.

Please tell there is happy ending! 🙂
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