New Member
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5 Messages
Un-Authorized/Fraudulent AT&T Wireless Account Opened Using Identity Theft - UPCOMING (Edited per community guidelines) (Edited per community guidelines)
I have been trying since July 01, 2022, to resolve an identity theft case with AT&T Global Fraud. That department does NOT answer incoming calls, and only replies with auto-responder emails claiming accounts are opened legally.
I have filed three online fraud reports and received zero assistance. The address listed on the fraudulent account is NOT mine, and I have never lived there nor associated with anyone at that address.
I am a T-Mobile customer almost 20 years and have NEVER been an AT&T customer, and based on this experience alone, I would rather communication with sticks and stones, rather than get involved with AT&T.
Impostors are using my hijacked name and SSN and AT&T refused to take action. AT&T is literally allowing identity theft and fraud to continue with my credentials.
I have read some forum complaints from others regarding similar circumstances. If anyone is interested, please contact me, since my last option is to pursue AT&T in court and sue for damages. Since there is strength in numbers, please contact me so we can force AT&T to take action.
Reach me at: [email scrubbed]
afearesq
New Member
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1 Message
7 months ago
similar thing happened to me. I received a bill from AT&T for a new account (including a new phone) which had been allegedly opened by me. I have been with Verizon for 30 years. Filed a fraud complaint with AT&T and received a cursory response from their "fraud department" stating that they had "thoroughly researched this account" and determined it was "not opened fraudulently" and I am "fully responsible" for the account and any charges. Such Bullsh*t.
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Jtehees
New Member
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2 Messages
4 months ago
What is your email? This is happening to me as well.
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Jtehees
New Member
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2 Messages
4 months ago
What is your email? This is happening to me as well
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sandblaster
ACE - Expert
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63.9K Messages
4 months ago
@Jtehees Don’t bother asking. Posting of email addresses is not allowed.
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NotAnATnTCustomer
New Member
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1 Message
4 months ago
Same thing happening to me. Submitted all the “required” documentation, filed an FTC complaint, filed an FCC complaint, filed a police report, and am now waiting for response. Can’t get any real person on the phone. The police officer that took my report even went to a local AT&T store and they wouldn’t give him any information at all. If they deem this as a non-fraud account, I’m immediately seeking legal counsel and suing them for everything I can.
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Constructive
Former Employee
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31.4K Messages
4 months ago
Good lord read your terms of service.
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sandblaster
ACE - Expert
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63.9K Messages
4 months ago
@Constructive The previous poster is claiming a fraudulent account. How does one agree to the terms of service for a fraudulent account? They don’t. I’m pretty sure the terms of service don’t apply in that case.
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