Un-Authorized/Fraudulent AT&T Wireless Account Opened Using Identity Theft - UPCOMING (Edited per community guidelines) (Edited per community guidelines)

There are literally thousands of disgruntled unhappy consumers who have been administratively abused by AT&T lack of response and unwillingness to take action to correct illegal fraud and identity theft.

Please contact me, whomever you are, and at the very least, even if a bunch of lawyers win a huge contingency and consumers get little or nothing, at least AT&T is forced to experience the inconvenience, difficulty, and negative publicity, similar to the consequences of victimizing by identity theft.

this is a customer populated forum not at&t. atthelp may drop in and offer to meet in a DM but they are likely going to refer you to the fraud dept. the best thing to do is report it to the police, get a report and file a bbb complaint, but at&t nor any other retailer is responsible for identity theft, dispute the charge with the credit card company that was used. then file with the credit reporting agencies.

We understand the importance of keeping your identity safe @mballetta.

Was your identity used to establish AT&T service or make account changes without your knowledge? Contact our Global Fraud Management team:

• For wireless accounts, call 877.844.5584

Since July 1? That's been less than 5 full business days. And you've filed 3 fraud claims in that time?

Identity theft stinks, so I get why you're upset, but these are complex issues that can't be solved overnight. AT&T can't just go around ending accounts because some says "That's not me"

At this point, you should follow the guidance provided by the FTC for identity theft (linked above) and give AT&T time to work. 

Already done all of that, several times over.  I have placed alerts on all 3 credit bureau files, plus freezes.

It has been 11 days and 3 email replies saying the account is valid.  Zero human contact, other than this forum.

I'm not letting AT&T off the hook and accepting "canned" and "coined" responses.

I'm hoping other customers will join me and then we will get some attention in court.

This is America, and corporations only listen when their bottom line could be effected!

OK, sorry, I misunderstood what you said in your first post. 

You can escalate the issue by filing a BBB or FCC complaint. Those get sent to AT&T corporate. The people who respond to those have the most power and authority you're going to get. If anyone can get to the bottom of the issue and figure out why fraudulent accounts are being treated a valid, that's who it will be. 

You will still have to be patient, though. You can't expect someone to be working on this 24/7, which is why it's important to recognize that it's been 5 business days. 

Thanks for replying, but anyone knows recommending BBB accomplishes nothing!  BBB is a subscription based service and caters to their "paying" customers and has no "teeth".

The only thing corporations respond to is public outrage, social media and (Edited per community guidelines).

I am so disappointed that AT&T Global Fraud department doesn't have the staff nor the skills to identify stolen credentials when used to open wireless accounts.

Sad!

I've done EVERYTHING suggested, police reports, credit bureaus, online complaints, numerous calls to Global Fraud 877-844-5584 where they leave you on hold perpetually, until you give up.

The BBB itself can't change anything; you're right. What they CAN (and do) do is forward the complaint to AT&T corporate. The people that respond to those complaints have greater authority and possible more resources to get this resolved. If nothing else, they will be able to tell you why the fraud department determined the fraudulent account appeared legit. 

If you don't trust the BBB, an FCC complaint (to an official government agency) will accomplish the exact same thing. 

You say you've done EVERYTHING suggest, but that isn't true. You haven't done the one thing that has been shown to get results for customers in situations they haven't been able to get solved through the traditional means. We see it here time and time again. 

Has your issue been resolved? AT&T allowed someone to open a fraudulent account under my name without pulling my credit because if they did,  I had notifications set up to alert me. The thiefs opened this fraudulent account with a mailing address of a Walgreens in a different state. AT&T didn’t bother to do a check before allowing this person to create a fraudulent account, but did send my information to a collection agency killing my previously impeccable credit score right before I’m trying to make a major purchase. The only way I knew was through the drop in my credit score. I had to take off of work to file a police report, make phone calls and do everything online that I am supposed to do. Now, I suppose I sit around and wait for a response.  How is this not negligence on the part of AT&T?   I will seek litigation if necessary.