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mballetta's profile

New Member

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5 Messages

Mon, Jul 11, 2022 7:35 PM

Un-Authorized/Fraudulent AT&T Wireless Account Opened Using Identity Theft - UPCOMING (Edited per community guidelines) (Edited per community guidelines)

I have been trying since July 01, 2022, to resolve an identity theft case with AT&T Global Fraud.  That department does NOT answer incoming calls, and only replies with auto-responder emails claiming accounts are opened legally.

I have filed three online fraud reports and received zero assistance.  The address listed on the fraudulent account is NOT mine, and I have never lived there nor associated with anyone at that address. 

I am a T-Mobile customer almost 20 years and have NEVER been an AT&T customer, and based on this experience alone, I would rather communication with sticks and stones, rather than get involved with AT&T.

Impostors are using my hijacked name and SSN and AT&T refused to take action.  AT&T is literally allowing identity theft and fraud to continue with my credentials.

I have read some forum complaints from others regarding similar circumstances.  If anyone is interested, please contact me, since my last option is to pursue AT&T in court and sue for damages.  Since there is strength in numbers, please contact me so we can force AT&T to take action. 

Reach me at:   [email scrubbed]

New Member

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5 Messages

3 m مضت

There are literally thousands of disgruntled unhappy consumers who have been administratively abused by AT&T lack of response and unwillingness to take action to correct illegal fraud and identity theft.

Please contact me, whomever you are, and at the very least, even if a bunch of lawyers win a huge contingency and consumers get little or nothing, at least AT&T is forced to experience the inconvenience, difficulty, and negative publicity, similar to the consequences of victimizing by identity theft.

Constructive

Employee

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29.4K Messages

3 m مضت

this is a customer populated forum not at&t. atthelp may drop in and offer to meet in a DM but they are likely going to refer you to the fraud dept. the best thing to do is report it to the police, get a report and file a bbb complaint, but at&t nor any other retailer is responsible for identity theft, dispute the charge with the credit card company that was used. then file with the credit reporting agencies.

ATTHelp

Community Support

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200.4K Messages

3 m مضت

We understand the importance of keeping your identity safe @mballetta.

 

Was your identity used to establish AT&T service or make account changes without your knowledge? Contact our Global Fraud Management team:

  • For wireless accounts, call 877.844.5584

Protect your personal info like your address or Social Security Number from people trying to use it to make illegal purchases or open fraudulent accounts.

  • Safeguard your personal information and be careful about sharing it.
  • Beware of people manipulating you for information.
  • Always use complex passwords online.
  • Change your passwords often.
  • Don’t use the same password on multiple websites.
  • Don't open emails or links from unknown sources.
  • Don't give out your email address without knowing precisely how it will be used.
  • Be wary of telemarketing calls that make unrealistic promises or ask for personal information.

You can contact any of the three major credit bureaus to place a fraud alert on your credit file. The fraud alert asks creditors to contact you before opening new accounts or making changes to your existing accounts. Or follow these additional steps if you have been a victim of identity theft:

  • Close accounts you know or suspect were tampered with or opened fraudulently.
  • File a police report. Get a copy of it to submit to your creditors or others who may require proof of the crime.
  • Report identity theft at www.identitytheft.gov.

Fraudsters have many ways to try and steal identity details such as your name, date of birth, address, or Social Security number. Our Global Fraud Department are specialized in investigating these matters. We're here if you have any questions. Thank you for contacting AT&T Community Forums.

 

Alasani, AT&T Community Specialist 

MicCheck

ACE - Expert

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12K Messages

3 m مضت

Since July 1? That's been less than 5 full business days. And you've filed 3 fraud claims in that time?

Identity theft stinks, so I get why you're upset, but these are complex issues that can't be solved overnight. AT&T can't just go around ending accounts because some says "That's not me"

At this point, you should follow the guidance provided by the FTC for identity theft (linked above) and give AT&T time to work. 

New Member

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5 Messages

3 m مضت

Already done all of that, several times over.  I have placed alerts on all 3 credit bureau files, plus freezes.

It has been 11 days and 3 email replies saying the account is valid.  Zero human contact, other than this forum.

I'm not letting AT&T off the hook and accepting "canned" and "coined" responses.

I'm hoping other customers will join me and then we will get some attention in court.

This is America, and corporations only listen when their bottom line could be effected!

MicCheck

ACE - Expert

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12K Messages

3 m مضت

OK, sorry, I misunderstood what you said in your first post. 

You can escalate the issue by filing a BBB or FCC complaint. Those get sent to AT&T corporate. The people who respond to those have the most power and authority you're going to get. If anyone can get to the bottom of the issue and figure out why fraudulent accounts are being treated a valid, that's who it will be. 

You will still have to be patient, though. You can't expect someone to be working on this 24/7, which is why it's important to recognize that it's been 5 business days. 

New Member

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5 Messages

3 m مضت

Thanks for replying, but anyone knows recommending BBB accomplishes nothing!  BBB is a subscription based service and caters to their "paying" customers and has no "teeth".

The only thing corporations respond to is public outrage, social media and (Edited per community guidelines).

I am so disappointed that AT&T Global Fraud department doesn't have the staff nor the skills to identify stolen credentials when used to open wireless accounts.

Sad!

(edited)

New Member

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5 Messages

3 m مضت

I've done EVERYTHING suggested, police reports, credit bureaus, online complaints, numerous calls to Global Fraud 877-844-5584 where they leave you on hold perpetually, until you give up.

MicCheck

ACE - Expert

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12K Messages

3 m مضت

The BBB itself can't change anything; you're right. What they CAN (and do) do is forward the complaint to AT&T corporate. The people that respond to those complaints have greater authority and possible more resources to get this resolved. If nothing else, they will be able to tell you why the fraud department determined the fraudulent account appeared legit. 

If you don't trust the BBB, an FCC complaint (to an official government agency) will accomplish the exact same thing. 

You say you've done EVERYTHING suggest, but that isn't true. You haven't done the one thing that has been shown to get results for customers in situations they haven't been able to get solved through the traditional means. We see it here time and time again. 

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