New Member
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1 Message
Unable to unlock phone that is already paid off
I am currently unable to unlock my iPhone XR even though I have terminated my account through at&t and paying the final bill after switching to T-Mobile. I talked to support and they told me to request a manual unlock after they found out that my phone was already paid for. The person told me they would transfer to tech support but I have been on hold for the past hour. I need help. Now.
Constructive
Former Employee
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32.9K Messages
4 years ago
unlocking can only be done through the portal so anyone you call can’t assist
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