Unable to register for Military discount
I just switched to ATT from Verizon. In the store i asked about military discount, I am retired army. The guy said sure and i showed him my IDs. I know find out that he was unable to do it. It was an authorized retailer and not a corporate store. I have tried uploading on the website, two different browsers, cleared cache, etc. Its always says .... "Oops! Something went wrong.Try again in a bit, or bring your ID to an AT&T store near you."
I tried on my cell phone ATT app and phone browser. same thing. I have tried resizing photo. same thing. I have spent over 2 hours on the phone with an ATT rep and they said website, fax or corporate store is the only way, keep trying. I have tried numerous chats on the att webchat. same answer. The closest ATT corporate store is 2 hours away. Now I have tried the fax option but it is not accepted since I do not have a US Army FAN code. I have never been asked for nor have any idea what a fan code is. I have a VA ID, an army retiree ID, a state drivers license that says veteran on it, disabled veteran tags, lifetime disabled veteran hunting and fish license, and a DD214 lol. No FAN code though. I am retired army, disabled veteran and have no idea what the problem is with this, nor why it is so hard to do. I have had cell phones since their invention, have lived all over the country and never had this problem with any other carrier. any answer would be surely appreciated